Job Number

Job Category Rooms & Guest Services Operations

Location 31 Wheat Road, Sydney, New South Wales, Australia, 2000

Schedule Full Time

Position Type Management

Responsibilities

- Perform day‑to‑day duties with passion and charisma, demonstrating outstanding communication skills.
- Drive W’s Whatever Whenever Culture and Bonvoy Loyalty program.
- Assist the Welcome and Whatever Whenever Managers with all aspects of Rooms Division operations, including business decisions and adherence to W brand guidelines.
- Take responsibility for the smooth and effective operations of all hotel areas in the absence of the Senior Leadership Team.
- Ensure the Welcome Desk, Whatever Whenever, Wheels, and Concierge maintain high standards of service that maximize guest satisfaction.
- Leverage extensive knowledge of guest services procedures, financial procedures, and payment processes.
- Establish challenging, realistic and attainable goals to guide operational performance.
- Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making, demonstrate honesty and integrity, and lead by example.

Requirements

- Previous experience in a Front Desk/Front Office role,



ideally within a supervisory or Duty Manager position, within a luxury hotel.
- Knowledge of procedures and policies for check‑in/check‑out, pre‑arrival planning, property‑based systems (Opera) and room inventory management.
- Attention to detail and excellent oral and written communication skills.
- Ability to work on weekends and public holidays based on operational/business requirements.
- Basic computer skills (email, Microsoft Office suite, etc.).

Benefits

- Discounts on hotel rooms across the Marriott International group for you, your family and friends.
- The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International.
- Discounts on food & beverage across all our hotels.
- Recognition programs to keep you motivated.
- Wellbeing & mindfulness programmes to ensure you stay healthy.
- Employee Assistance Program.
- ‘Great Places to Work’ certification.

Equality and Diversity Statement

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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📌 Duty Manager (City of Sydney)
🏢 W Hotels
📍 City of Sydney