Customer Service & Digital Marketing Officer

The Customer Service Officer is responsible for delivering exceptional service to our customers while completing sales and enquiries by phone and email. This role is a key link between customers, sales representatives, the warehouse team and the office.

Key Responsibilities

- Provide friendly and professional service to customers with sales orders, enquiries, product information and complaints via incoming phone calls and emails.
- Enter, process and manage orders and quotes received via phone, email, sales representatives or showroom visits.
- Maintain accurate records, reports and documentation within the business systems.
- Maintain strong relationships with existing customers and support the acquisition of new customers.




- Assist in the planning and execution of digital marketing and social media campaigns.
- Support email marketing, maintenance of the website and the creation of promotional materials.
- Coordinate with warehouse and sales representatives to ensure timely delivery of customer orders.
- Previous experience in customer service and sales administration
- Robust communication and interpersonal skills
- Organisational skills and attention to detail

Highly Regarded

- Creative mindset and an interest in digital marketing, design and social media outreach
- Experience with digital sales and inventory systems

#J-18808-Ljbffr

📌 Customer Service & Digital Marketing Officer (Queensland)
🏢 Thomas Textiles
📍 Queensland