Medical Receptionist & Ophthalmic Surgery Coordinator

IMMEDIATE START – Full Time Surgey Coordinator - Medical Receptionist Dual Role Opportunity

Are you a friendly, motivated skilled with a passion for patient care and a background in medical reception and surgery bookings? We'd love to hear from you!

Northpoint Eye Care is a well established specialist medical practice located in North Lakes, and we have an exciting opportunity for an experienced Surgey Coordinator / Medical Receptionist on a full-time basis.

You’ll be joining a team that values exceptional patient care and a positive workplace environment. Our supportive, collaborative team culture is something we’re truly proud of.

This is your chance to work in a fast-paced, rewarding setting where your contribution truly makes a difference. You’ll play a key role in coordinating surgical bookings, working closely with our surgeons and admin team to ensure a seamless patient journey.

You’ll also support the smooth running of the practice by providing friendly patient service and providing day to day medical reception duties.

What we're looking for:

We are seeking an organised and compassionate Ophthalmic Surgery Coordinator to join our busy specialist practice. The successful applicant will coordinate theatre bookings, liaise with patients, surgeons, hospitals and health funds, and provide high-quality reception and administrative support.

If you're a great communicator, highly organised, and enjoy keeping things running smoothly, we’d love to meet you. You’ll work closely with our friendly surgeons and supportive team to help coordinate each patient’s surgical journey, from booking procedures, discussing fees to ordering intraocular lenses and making sure every patient feels supported from start to finish.

We’re looking for someone who enjoys finding better ways of doing things, sharing ideas, and making a positive difference.



This role would suit someone who loves staying organised, planning ahead, thinking logically, and finding practical solutions to help things run smoothly. You’ll have the opportunity to bring your ideas to the team and truly make the role your own.

Experience preparing surgical quotes, coordinating ophthalmic surgery bookings, and ordering intraocular lenses (IOLs) will be highly regarded.

What’s on offer:

- Weekday shifts (Monday to Friday only – no weekends!)
- Competitive remuneration
- Immediate start with full training provided
- Uniforms supplied after the probation period
- Opportunities to expand your skills, including clinical support training
- Ongoing learning and professional development

Suggested responsibilities

- Efficiently coordinate ophthalmic surgery bookings across private hospitals.
- Liaise with surgeons, anaesthetists, hospitals, and health funds.
- Prepare surgical documentation and obtain informed financial consent.
- Schedule post operative appointments and manage surgeon diaries.
- Welcome patients and provide exceptional customer service.
- Answer telephone enquiries and respond to email correspondence.
- Understanding of surgeon billing criteria, with the ability to prepare accurate patient quotes and confidently communicate fees and billing information to patients.
- Maintain accurate electronic medical records.
- Perform medical reception duties including greeting patients, answering calls, scheduling appointments, managing enquiries, and providing general administrative support.

Key selection criteria

- Experience coordinating surgical bookings,



ideally within an ophthalmology or surgical specialty workplace.
- Previous experience in medical reception or specialist practice administration.
- Ability to communicate effectively and build strong working relationships with surgeons, particularly in relation to surgical bookings, scheduling, and patient care coordination.
- Strong organisational skills with the ability to manage competing priorities.
- High attention to detail and accuracy.
- Confidence using medical practice management software.
- Professional, empathetic, and patient-focused approach.
- Ability to work independently and as part of a collaborative team.

We’re looking for someone who has:

- Minimum 2 years’ experience in a specialist medical practice, ideally ophthalmology, with experience in surgical bookings or coordinating procedures in a medical setting.
- Previous experience in a senior surgical booking / medical reception role, with the confidence to liaise professionally with doctors, patients and other healthcare providers, and support the smooth day to day running of the practice.
- Robust reliability and organisational skills, with the ability to manage surgical bookings, follow processes, and provide consistent support in a busy specialist practice environment.
- Flexibility with start and finish times
- Familiarity with Best Practice VIP software (or similar)
- Solid computer and typing skills
- A warm, helpful, and professional demeanour
- Excellent communication, time management and organisation skills
- Surgical booking experience (highly desired)

- We’re looking for someone with a team-player mindset, a positive can-do attitude, and a proactive, solutions-focused approach. You’ll enjoy finding practical solutions, solving problems as they arise, and working collaboratively to support both our patients and your colleagues.

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📌 Medical Receptionist & Ophthalmic Surgery Coordinator (North Lakes)
🏢 Northpoint Eye Care
📍 North Lakes