Palo Alto Networks is seeking an Escalation Manager in Sydney to lead the resolution of complex customer issues and drive satisfaction across global teams. You will own escalation processes, chair internal and customer meetings, and ensure timely, professional communication with stakeholders.
The role requires 5+ years in enterprise tech support or related customer-facing roles, robust communication skills, and a solid understanding of Information Security and network concepts.
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📌 Global Escalation & Customer Success Lead (New South Wales)
🏢 Palo Alto Networks
📍 New South Wales
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