Work at Dementia Australia and be part of a passionate team committed to making a difference. We value our people and are proud to offer flexibility, extra leave entitlements, attractive salary packaging options and employee support programs.

About the role

Two part-time permanent opportunities available (0.8 FTE) based in Perth, WA.

- Position 1: A rotating fortnightly roster that includes weekday day shifts, evening shifts and weekend work.
- Position 2: A predominantly weekday roster with standard business hours and one evening shift every second week.

Reporting to the Team Leader National Dementia Helpline, you will be responsible for:

- Providing brief, dementia‑specific consultations through incoming and outgoing phone calls, live chat, and email. (Dementia awareness training will be provided)
- Facilitating internal referrals for education and support and providing recommendations for relevant external services, including My Aged Care, NDIS and Carer Gateway
- Maintaining accurate documentation of client activity and other relevant information in compliance with professional, legal, and telephony system standards
- Participating in monthly team meetings, professional supervision sessions, and allocated professional development time

What is in it for you?

Salary benefits: We offer all employees the opportunity to salary package up to $15,900 each year for living expenses and up to $2,650 each year for meal and entertainment benefits.

Leave allowances: In addition to your annual leave allowance, we offer one day of paid birthday or day of significance leave, enhanced personal leave and extended parental leave for all parents. You will also receive 17.5% annual leave loading and the option to purchase additional leave.

Work/life balance: Versatile, hybrid work arrangements.





Employee benefits: Access to discounts and savings at over 450 retailers across Australia, wellbeing programs and free, confidential counselling for you and your family. Access to continuous professional development, staff recognition programs, a paid volunteering day and paid study leave.

About you

To be successful in this role, we are looking for someone with the following:

- Relevant tertiary qualifications in an appropriate specialty area such as Counselling, Nursing, Psychology, Social Work or similar
- Experience providing individual solution focused support/information/counselling in an appropriate health/allied health/aged care field
- Previous experience in providing individual telephone‑based support services, (previous experience in a health contact centre will be highly regarded)
- Understands and is proficient in using available technologies and information to maximise efficiencies and deliver effective services
- Achieves results through a commitment to quality, planning and efficient resourcing
- Continually develops and applies specialist and technical skills and expertise to achieve work outcomes
- Communicates clearly and openly with different audiences

Our culture statements

- We are aligned in our Purpose
- We lead with our Head and Heart
- We work together Collaboratively

About us

Dementia Australia is the national peak body and source of trusted information, education and services for the more than 446,500 Australians living with dementia, and the more than 1.7 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. No matter how you are impacted by dementia or who you are, we are here for you.

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📌 Dementia Helpline Advisor - Part-Time, Flexible Hours (Western Australia)
🏢 Dementia Australia
📍 Western Australia