Key Responsibilities

- Design and develop ServiceNow solutions across modules (ITSM, ITOM, CSM, HRSD, SecOps)
- Configure workflows, UI policies, business rules, and integrations
- Translate business requirements into technical solutions
- Ensure adherence to ServiceNow best practices and development standards
- Support integrations with external systems (REST/SOAP APIs, MID Server)
- Troubleshoot issues and optimise platform performance
- Collaborate with architects, stakeholders, and delivery teams

Required Skills & Experience

- Robust hands‑on ServiceNow development and configuration experience
- Experience with integrations and data migration
- Good understanding of ITIL processes
- Ability to work in Agile delivery environments
- Interest in expanding skills into other ITSM tools, Cloud,



AIOps, or Security

Benefits

- Flexibility – autonomy around work schedule
- Learning – continuous improvement and skill development through the Craft 180 Program
- Access to benefits that fit your life: salary packaging, leave, novated leasing options
- Health & wellbeing programmes: support for mental, physical, emotional, and financial health
- Connection – regular social activities across team and organization
- Recognition – reward and recognition programmes
- Career opportunity – work on diverse projects and initiatives

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📌 Expression of Interest - Senior ServiceNow Consultant (Melbourne)
🏢 VAU Versent
📍 Melbourne