Visitor Experience Officer – Sarina Sugar Shed

Mackay Regional Council is seeking experienced and customer-focused Visitor Experience Officers to support the day-to-day operations of the Sarina Sugar Shed, one of the region’s most popular visitor attractions.

This is a casual role that delivers high-quality visitor experiences through guided tours, café and retail service, product sampling, point-of-sale transactions and administrative support. The position also plays an important role in promoting the Sarina Sugar Shed and building strong relationships with visitors, volunteers and tourism stakeholders.

Key Responsibilities

- Deliver engaging, protected and informative guided tours
- Provide café service including food preparation, coffee and beverages
- Deliver retail and point-of-sale service, including cash handling and reconciliation
- Maintain stock control, merchandising and visual displays
- Respond to tour bookings, wholesale enquiries and general customer enquiries
- Support administrative functions using booking and sales systems
- Ensure Responsible Service of Alcohol requirements are met
- Assist with stakeholder and tourism operator engagement
- Uphold workplace health and safety standards at all times

Essential Requirements

Qualifications

- Current QLD "C" Class Driver Licence or interstate equivalent (with ability to transfer to QLD within three months of commencement)
- Responsible Service of Alcohol (RSA) certificate
- Basic Food Safety Certificate (or willingness to obtain upon commencement)





Experience

- Minimum 5 years' experience in tourism, hospitality or retail environments
- Demonstrated experience delivering high-quality customer service

Skills

- Strong interpersonal skills with the ability to engage across a broad range of audiences
- Well-developed communication skills, both verbal and written
- Strong organisational skills with attention to detail
- Ability to work independently, manage competing priorities and resolve routine issues
- Positive, friendly and adaptable approach to work
- Commitment to continuous improvement and quality service outcomes

Knowledge

- Sound computer skills, including Microsoft Office and Point of Sale (POS) systems

Special Requirements

- Availability to work an Any 5 out of 7 rosters (with the occasional weekend)

Desirable

- Current First Aid Certificate
- Experience in the sugar or craft beverage industry
- Knowledge of the tourism industry and regional attractions
- Experience using online booking systems
- Demonstrated ability to promote and sell merchandise

Why Join Mackay Regional Council?

- Hourly rate of $41.28 + casual loading
- Membership to lifestyle benefits program including corporate discounts.
- Study and assistance programs for career development.
- Learning and career development opportunities.
- Employee Assistance Program.
- Employee health and wellbeing initiatives.
- Active Social Clubs.
- Supportive and fun team environment

#J-18808-Ljbffr

📌 Visitor Experience Officer - Sarina Sugar Shed (Mackay)
🏢 Council Jobs
📍 Mackay