At ING, our purpose is to empower people to stay a step ahead in life and business. We make banking simpler, easier and more rewarding, so our customers can focus on what matters most to them. As one of Australia's most recommended banks, we're proud of our people‑first culture, innovative mindset and commitment to delivering outstanding customer experiences.

We're looking for a Team Leader, Residential Credit Assessor to join our Lending Operations team. In this role, you'll lead a large team of credit professionals, champion a culture of excellence and collaboration, and help deliver market‑leading experiences for customers and broker partners. Beyond day‑to‑day leadership, you'll be at the centre of strategic change—working across Operations, Credit Risk, Distribution and the Mortgage Tribe to improve processes, uplift capability and support initiatives that shape how ING delivers home lending into the future.

If you enjoy developing people, building solid relationships and driving meaningful outcomes, this is an opportunity to take your leadership career to the next level.

This is a permanent role that can be based in Sydney or Wyong .

What you’ll do

- Lead, coach and develop a team of Residential Credit Assessors, building a high‑performance and risk‑aware culture.
- Manage day‑to‑day operations, workflow, service levels and quality outcomes to deliver exceptional customer and broker experiences.
- Support the development of credit capability across the team through coaching, mentoring and delegated authority development.
- Act as a subject matter expert, partnering with stakeholders across Credit Risk,



Distribution, Mortgage Tribe and Operations to improve processes and outcomes.
- Lead and contribute to projects, change initiatives and automation activities that enhance customer experience and operational efficiency.
- Build strong stakeholder relationships while supporting strategic priorities, risk management and continuous improvement initiatives.

What we’re looking for

- Demonstrated experience leading large operational teams within financial services.
- Experience in residential lending, mortgage operations, credit assessment or related function.
- Strong people leadership capability, with a track record of coaching, mentoring and driving performance while maintaining a positive team culture.
- Highly developed stakeholder management skills and the ability to build trusted relationships across multiple business areas.
- Strong analytical, problem‑solving and decision‑making capabilities, with a focus on balancing customer outcomes, risk and operational performance.
- Experience driving change, implementing improvements and contributing to strategic initiatives in a fast‑paced environment.

What’s in it for you?

- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

Contact Sabrina Huynh,

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries:

Applications will close Thursday, the 23rd of July.

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📌 Team Leader Residential Credit Assessment (Central Coast Council)
🏢 ING Australia
📍 Central Coast Council