Project / Delivery Manager - Service Delivery - Federal Govt!

- Lead the delivery of critical ICT services for Federal department!
- 12-month contract + 2 x 12-month extension options
- Canberra based | On-Site

We are seeking experienced Project / Delivery Manager to join a high-performing Federal Government agency This is a key leadership role responsible for managing the end-to-end delivery of managed ICT services, acting as the primary point of contact between internal teams and service providers. You will play a critical role in ensuring service performance aligns with business objectives, contractual obligations, and continuous improvement initiatives.

The Project / Delivery Manager will be responsible for but not limited to;

- Lead the delivery and operational management of managed ICT services, ensuring alignment with SLAs and KPIs
- Oversee contract management activities, including renewals and performance monitoring
- Drive the transition of new services or providers, ensuring service readiness and stakeholder engagement
- Identify technical risks and contribute to requirements for upcoming market approaches




- Collaborate with internal teams and external vendors to ensure efficient system integration and service delivery

TheProject / Delivery Manager will have experience in the following:

- Proven experience managing technical projects and ICT service delivery in complex environments
- Strong knowledge of IT service management frameworks (ITIL / SFIA-aligned), including incident, problem, change, and request management
- Demonstrated experience with Approach to Market and tender processes within the APS
- Ability to build and maintain strong stakeholder relationships across multiple levels
- Excellent communication and facilitation skills, including running meetings, tracking actions, and reporting to senior stakeholders
- Experience working in fast-paced, high-demand environments with competing priorities

This is an exciting opportunity for Project / Delivery Manager looking to take a leading role in delivering critical ICT services within a major Federal Government organisation. You will enjoy a collaborative setting, meaningful work, and competitive contracting rates.

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📌 Project / Delivery Manager - Service Delivery - Federal Govt! (Canberra)
🏢 Hitech Asia Pacific
📍 Canberra