Position Overview

We continually strive to help our workforce achieve their professional and personal goals, engaging them in challenging and inspiring projects. The Logistics Support Officer is responsible for supporting the coordination and execution of logistics activities across domestic, import, and export shipments. They provide administrative and operational support to ensure smooth day-to-day functioning of logistics activities, including managing the shared shipping mailbox and responding to general logistics-related queries.

This is a Full Time Fixed Term position for a period of 12 months.

Responsibilities

- Shipment Coordination & Execution – Coordinate shipment requests based on internal shipping request forms; prepare shipment details and booking requirements for review and approval; arrange and book domestic, import and export shipments through freight forwarders and courier providers (e.g., DHL, FedEx, TNT); ensure all shipments are booked only following approval from the Logistics Procurement Manager; monitor shipment progress from dispatch through to delivery and follow up with carriers as required; Escalate delays, issues or non-standard shipments in a timely manner.
- Documentation Preparation – Prepare and manage complete shipment documentation, including commercial invoices, packing lists, CIPL, Shipper’s Letter of Instruction (SLI) and other required shipping and compliance documents; ensure accuracy and completeness; submit documentation to freight forwarders following approval; support RFQ processes by preparing complete shipment information packs.




- Data Management & ERP Transactions – Gather and validate shipment data (dimensions, weight, value, destination, scope); extract relevant shipment information from ERP systems (Epicor); complete required inventory transfer transactions in the ERP system; ensure consistency between shipment data, documentation and booking details.
- Stakeholder Coordination – Liaise with internal teams including Warehouse, Production, Engineering, Quality, Business Development and Marketing, and Packaging to obtain accurate shipment information; coordinate with freight forwarders and logistics partners to ensure timely execution as directed by the Logistics Procurement Manager; respond to internal stakeholder queries regarding shipment status and logistics activities.
- Communication & Mailbox Management – Manage and monitor the shared logistics/shipping mailbox; respond to general shipping-related queries in a timely manner; coordinate responses with relevant stakeholders; ensure clear and accurate communication across all logistics activities.
- Tracking,



Reporting & Record Management – Maintain accurate shipment logs and tracking records using Excel and internal systems; monitor and update shipment status regularly; maintain organized filing of all shipping documentation for audit and retrieval purposes; support document archiving and record management processes.
- Compliance & Process Adherence – Ensure all logistics activities comply with EOS procedures and workflows; support export and import documentation compliance requirements; ensure no shipments proceed without proper approvals and documentation; escalations of high-risk, urgent or complex shipments as required.
- Continuous Improvement & Administrative Support – Support improvements in logistics processes, documentation and workflows; assist in the development and standardization of templates and procedures; provide general administrative support to the logistics function; contribute to operational efficiency initiatives within the Supply Chain team; perform additional duties as directed by the Logistics Procurement Manager.

Key Attributes

- Self-motivated with the ability to quickly develop an understanding of EOS operations and logistics requirements.
- Strong customer-service focus, with the ability to work effectively with internal and external stakeholders.
- Excellent communication and teamwork skills.
- Robust organizational and time-management capabilities.
- High attention to detail with a disciplined and process-driven approach.
- Business, logistics or shipping-related qualifications (e.g., Diploma level) and relevant experience.

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📌 Logistics Support Officer (City of Hume)
🏢 EOS Defence Systems
📍 City of Hume