As a Service Cloud Account Executive, you’ll act as a strategic partner to enterprise customers and prospects, helping them solve real service and contact centre challenges using the full power of Salesforce, including Agentforce, our autonomous AI platform.
Day‑to‑Day Responsibilities
- Build and execute a Service Cloud sales strategy across your enterprise territory.
- Act as a trusted advisor to customers, deeply understanding their service and CX challenges.
- Drive revenue growth by expanding within existing accounts and acquiring recent logos.
- Evangelize AI‑powered service solutions — including Agentforce — that transform how businesses support their customers.
- Run full sales cycles: prospecting, discovery, solution design, negotiation, and close.
- Exceed annual quota through a consultative, outcome‑led approach.
Ideal Expertise
- 5+ years of experience selling technology solutions, ideally in Customer Service, Contact Centre, Field Service, or CX.
- A track record of consistent quota overachievement.
- Strong consultative selling skills — discovery, solution framing, negotiation, and close.
- Experience with SaaS and software sales.
- Ability to work cross‑functionally in complex enterprise deals.
- Familiarity with CRM platforms (Salesforce experience is a bonus).
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📌 Service Cloud Account Executive (City of Sydney)
🏢 Salesforce
📍 City of Sydney
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