Knox City Council is seeking a Head of Customer and Service Improvement to lead the Strategy and Transformation Department. You will drive initiatives to improve services, processes and customer experience across the organisation, partnering with senior leaders to align with outcomes and financial sustainability.
The role reports to the Manager Strategy and Transformation, with a five‑person team under you.
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📌 Customer Experience & Service Improvement Leader City Of Knox
🏢 Knox City Council
📍 City of Knox
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