Are you passionate about helping people find safe and secure housing?
Join us as a Housing Officer and play a vital role in supporting individuals and families in need.
In this temporary, full-time role, you'll manage tenancies, resolve housing challenges, and connect people with essential services—all while contributing to Queensland's vision for a fair and sustainable housing system.
You will deliver the department Rent Connect products and facilitate customer access to the private rental market, as well as assist customers sustain private tenancies.
This is a temporary opportunity available until 30 December **** with possible extension.
Job details
Position status: Fixed Term Temporary
Position type: Flexible full time
Occupational group: Community Care
Classification: AO5
Workplace Location: Townsville region
Job ad reference: QLD/*********
Closing date: 01-Aug-****
Yearly salary: $104,722 - $113,618
Fortnightly salary: $4,****** - $4,******
Job duration: Until 30 December **** with possible extension
Contact person: Krestyn Dyer
Contact details: Phone: **************; Access the National Relay Service
Staff who work at a Housing Service Centre deliver frontline services to Queenslanders in housing need.
Through Housing Service Centres across Queensland, HSC staff are our main contact points with customers.
They connect them to information, options and support services to meet their housing needs.
HSC staff work with customers to develop a plan that empowers them to improve their whole-of-life wellbeing and achieve safe, secure and sustainable housing.
Our work aims to reduce the barriers many Queenslanders face to access safe, secure and affordable housing and helps create pathways for them to achieve housing independence.
Watch this video to hear from staff who work at Housing Service Centres.

Responsibilities
Assess and respond to customer needs,



including assessment of a customer's housing need, and their ability to sustain a tenancy in the private market.
Provide private rental assistance to customers with a housing need including information, education, coaching and advocacy to help customers find, secure and sustain private rental accommodation.
Establish, strengthen, utilise strategic networks and individual relationships with local real estate agents and lessors, non-government and government human service providers, temporary accommodation providers and local government agencies.
Develop and maintain current knowledge of the local rental market and housing options available.
Participate in local initiatives to improve inter-agency linkages and service delivery.
Develop effective relationships and networks within the broader housing and support system.
Lead, coach, and mentor Housing Officers in the delivery of basic Rent Connect services.
Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied as part of day-to-day operations.
Qualifications
Mandatory: Class C driver's licence
Application process
Find out more about what we offer our employees and the recruitment and selection process, including pre-employment checks, in the Applicant Guide.
You can apply for this role by providing your current resume and a two-page cover letter outlining your skills and experience relevant to the role via the Smart jobs and careers website .
Applications to remain current for 12 months.
Job Ad Reference: QLD/*********
Closing Date: Saturday, 01 August ****
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
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📌 Rent Connect Officer (Frontline Services) (Townsville)
🏢 Uworkin
📍 Townsville