Our Adviser and Investor Services team sits within Macquarie Asset Management's Enterprise division and is responsible for handling queries from investors, advisers and platforms about their investments with Macquarie.
We are a client-focused team that plays an important role in delivering a high-quality experience across the business.
We are a global financial services group operating in 30 markets with 57 years of unbroken profitability.
At Macquarie, you're empowered to shape a career that is fulfilling and creates value.
You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.
What role will you play?
As a Manager, you will take ownership of the day-to-day oversight of the Adviser and Investor Services team, ensuring queries from investors, advisers and platforms are handled accurately and within agreed service levels.
You will serve as the primary escalation point for complex or sensitive matters, managing them through to resolution with professionalism and care.
Working closely with the Head of Adviser and Investor Services, you will help set the direction for the team and contribute to broader client service initiatives across the business.
You will also lead the team's approach to complaints management, ensuring all matters are acknowledged, investigated and resolved in line with regulatory requirements, and that learnings are used to drive continuous improvement.
You will contribute to team reporting and use data to monitor performance and identify trends.
You will oversee projects and audit requests as they arise, coordinating responses and ensuring all deliverables are completed accurately and on time.
A key part of this role is developing and supporting your team.
You will coach individuals through regular feedback and structured development planning,



build capability through cross-training, and foster an environment where people feel supported and empowered to do their best work.
You will also lead and contribute to process improvement initiatives, helping to streamline how the team operates and supporting the adoption of new tools and technology.
What you offer
Proven experience in financial services operations or investor services, with leadership experience as a manager or senior specialist and a passion for developing high-performing teams.
Strong ability to coach, mentor and support team members in a rapid-paced, client-focused environment, helping individuals grow while delivering outstanding service outcomes.
Experience managing complex client matters and complaints within a regulated financial services environment, with a calm, solutions-focused approach.
Proactive and self-motivated, with a track record of taking ownership, driving initiatives and delivering continuous improvements to processes and client experiences.
Excellent communication and stakeholder management skills, combined with a solid understanding of managed fund operations, enabling you to build trusted relationships with investors, advisers, platforms and internal teams.
What we offer
At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you.
Macquarie employees can access a wide range of benefits which, depending on employment type, include:
1 wellbeing leave day per year




Up to 5 additional service bonus leave days per year
Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment
About Macquarie Asset Management
Macquarie Asset Management is a leading global asset manager, trusted by institutions, individuals and communities to responsibly manage $A720 billion in assets.
MAM provides clients with a diverse range of investment solutions that seek to deliver superior risk-adjusted returns.
All figures as at 30 September ****, excluding assets acquired by Nomura on 1 December ****.
Inclusion at Macquarie
We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected.
Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment.
If you require an adjustment, please let us know during the application process.
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📌 Manager, Client Services | Macquarie Asset Management (New South Wales)
🏢 Macquarie Bank
📍 New South Wales