Join the Citadines Connect Sydney Airport Crew

Citadines is a leading hospitality brand offering contemporary, flexible accommodation in the heart of the world’s most vibrant cities. Designed for curious and dynamic travellers, we strike the perfect balance between work and leisure — blending exceptional service with local cultural experiences that bring the city to life.

At Citadines, we’re more than just a place to stay — we’re your connection to the energy, creativity, and community of the neighbourhood. From hidden art galleries to in-residence coffee tastings with local baristas, every stay is a gateway to discovery.

The Citadines Connect Sydney Airportnow seeks an enthusiastic, experienced, and dedicated person to join the Front Office team as Night Manager (Assistant Guest Service Manager - Night). The successful candidate will join a tight-knit, supportive team.

In this role you will be responsible for:

Leading and overseeing all front office operations during the night shift, ensuring exceptional guest service and smooth hotel operations.

Managing night shift staffing, rostering, and team performance to ensure adequate coverage, compliance with award conditions, and efficient service delivery.

Maintaining hotel safety, security, and compliance standards, including fire procedures, cash handling controls, and workplace health and safety requirements.

Monitoring occupancy, room rates, and departmental performance while supporting revenue growth, profitability, and budget objectives.

Coaching, training, and supporting Guest Service team members, fostering a proactive, guest-focused culture and continuous improvement mindset.

To be successful in this role you must have:

Proven experience in hotel front office, guest services, or supervisory leadership roles,



preferably within a hospitality environment.

Strong leadership, communication, and people management skills, with the ability to motivate and develop a high-performing team.

Excellent problem-solving and decision-making abilities, with confidence in handling guest concerns, operational issues, and night shift responsibilities.

Sound knowledge of hotel operations, reservations, revenue management principles, cash handling procedures, and industry compliance requirements.

A commitment to delivering exceptional guest experiences, maintaining high service standards, and ensuring a safe and secure environment for guests and team members.

In return, you will receive:

An Extra 3 Days Off just for life’s big moments – Our Immediate Family Event Leave or Cultural Leave is yours on top of your annual leave!

Celebrate Your Loyalty – $500 at 5 years, $1,000 at 10 years (and it keeps going!)

Global Travel Perks – Enjoy up to 50% off at 900+ hotels worldwide

Wellbeing Support – 24/7 access to our Employee Assistance Program (EAP)

Grow With Us – Leadership training and a pathway to become a future GM

Perks You’ll Love – Enjoy complimentary barista-made coffee every shift to power your day.

About Us:

The Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States.

The company’s serviced apartment, coliving, and hotel brands in Australia include Citadines, lyf, Oakwood and Quest. Be part of Ascott Australia’s bold journey to grow from 8 to 30 hotels by 2030.

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📌 Night Manager (Assistant Guest Service Manager - Night) (Bayside Council)
🏢 Citadines Connect
📍 Bayside Council