Partner Success Coordinator - Sportstech

10d ago , from Illawarra Mercury Job Board

Spawtz is looking for a Partner Success Coordinator to be a key point of contact for our partners. You'll own our Product Help Desk as the front door into every partner relationship, starting with first-line contact for AU/NZ queries. This isn't a ticket-closing role, it's a growth role, for someone who wants to understand our partners' businesses, our product inside and out, and how the two connect to drive better outcomes for both sides.

You'll work closely with our Head of Partnerships, our UK-based Product & Operations team, and our partners themselves - social and community sports organisations relying on Spawtz to run their operations. If you're into sport, technology, and the idea of a role that grows with you, this is a excellent seat to be in.

About the Role

Spawtz is looking for a Partner Success Coordinator to be a key point of contact for our partners. You'll own our Product Help Desk as the front door into every partner relationship, starting with first-line contact for AU/NZ queries. This isn't a ticket-closing role, it's a growth role, for someone who wants to understand our partners' businesses, our product inside and out, and how the two connect to drive better outcomes for both sides.

You'll work closely with our Head of Partnerships, our UK-based Product & Operations team, and our partners themselves - social and community sports organisations relying on Spawtz to run their operations. If you're into sport, technology, and the idea of a role that grows with you, this is a great seat to be in.

What You'll Do

This is roughly 35% support & triage and 65% partner relationships, account management and growth.

Product Help Desk





- Be the first point of contact for AU/NZ partner queries via our Product Help Desk, mostly "how to" and "can I" questions as partners look to get more from Spawtz
- Guide partners to the right answer or approach directly wherever possible, drawing on your product knowledge
- Where a query is a genuine technical issue, gather the detail needed (what happened, steps to reproduce, impact) and hand it off clearly to our UK product team so it can be picked up without back-and-forth
- Keep a simple, consistent record of issues and resolutions to build your own product knowledge over time

Partner Relationships & Growth

- Build relationships with partners understanding how they use Spawtz, where they're getting value, and where they're not
- Proactively check in with partners who don't otherwise get regular contact, rather than waiting for them to raise an issue
- Spot opportunities - partners who could use more of the product, features they're missing, or product gaps and feed these back internally

Product Knowledge & Training

- Learn the Spawtz product (and our key integrations - the Spawtz App, YesRef, and payment gateways) in real depth
- Deliver product demonstrations and training sessions to AU/NZ partners, helping them get more value from the platform
- Stay close to product enhancements coming out of the product team, so you can explain and promote them to partners as they land

What We're Looking For





- A genuine interest in technology and how it's applied in sporting operations - you don't need a technical background, but you should be curious about how things work
- A passion for sport and team environments, you understand what a sports organisation actually needs day-to-day
- Strong communication skills, written and verbal, you'll be explaining technical issues to partners and partner problems to developers
- Comfortable owning a problem from first contact through to resolution or handoff, without needing to be micromanaged
- A commercial mindset - interested in the "why" behind a partner's request, not just the "what"
- Highly organised, with the discipline to document issues clearly for a remote team in a different timezone
- Prior support, customer support, or account management experience is a plus, but attitude and coachability matter more than a specific background

What Success Looks Like

- Partners get faster, clearer resolutions without every issue needing escalation to senior team members
- The Head of Partnerships spends materially less time on day-to-day partner support and more time on strategic growth
- You build genuine expertise in Spawtz's capabilities and a real understanding of how partners use the platform to drive their own business outcomes
- You're running partner demos and training independently within the first few months
- Product enhancement ideas and partner feedback flow consistently from you into the product team

Why Join Spawtz

This is a role designed to grow. You'll start close to the Help Desk, but the path from here is toward genuine partner and account management responsibility as you build product knowledge and commercial confidence - with real scope to shape how partner success works.

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📌 Partner Success Coordinator - Sportstech (New South Wales)
🏢 Spawtz
📍 New South Wales