Administration & Intake Trainee – Certificate III in Business

Full time, Permanent

No experience required

Remote

Hybrid

10d ago , from Illawarra Mercury Job Board

Administration & Intake Trainee
Certificate III in Business

Permanent Full time | Primarily Remote | Anywhere in Australia

Launch your career in a varied, people-focused role with a national organisation making a genuine difference.

Are you organised, motivated and quick to learn?

Do you notice the details others miss, enjoy helping people and like the idea of a role where no two days are the same?

Wellspace Australia is seeking a motivated and capable Administration & Intake Trainee to join our remote national team while completing a Certificate III in Business.

This is a genuine entry-level opportunity for someone who learns quickly, takes initiative and is excited to develop broad experience across administration, participant intake, customer service, recruitment, marketing, compliance and business operations.

No previous experience is required. We are looking for someone with a great attitude, strong potential and a genuine willingness to learn.

Whether you are beginning your career, changing careers or returning to the workforce, we would love to hear from you. Mature-age trainees and career changers are encouraged to apply.

About Wellspace Australia

Wellspace Australia is a nationally registered NDIS provider specialising exclusively in Support Coordination, Specialist Support Coordination and Psychosocial Recovery Coaching.

Supporting almost 1,200 participants across Australia, we operate through a fully remote national model and are committed to helping people with disability achieve greater choice, independence and quality of life.

As our organisation continues to grow, we are excited to invest in the right person and support them to build a rewarding career with Wellspace.

About the Role

This is a varied, hands-on traineeship offering the opportunity to learn many different aspects of a successful national organisation.

With comprehensive training, mentoring and guidance, you will gradually build confidence, develop valuable business skills and take on greater responsibility.

Your role will include assisting with:

Referrals, Intake and Customer Service

- Answering reception calls and communicating professionally with participants, families, providers and stakeholders

- Monitoring shared inboxes and following up enquiries and requests

- Assisting with participant referrals, intake and allocations

- Gathering information and maintaining accurate participant records





- Supporting positive relationships with participants and referral partners

Recruitment and Team Member Onboarding

- Assisting with recruitment campaigns and job advertisements

- Reviewing applications and resumes

- Conducting initial telephone screenings with guidance

- Coordinating interviews, reference checks and onboarding activities

- Completing administrative and compliance checks for new team members

Marketing and Communications

- Preparing and publishing social media content

- Assisting with Canva designs, promotional materials and business resources

- Supporting marketing, networking and referral-generation activities

- Helping maintain a professional and consistent Wellspace presence across social media platforms

Administration and Business Operations

- Preparing, formatting and checking documents and correspondence

- Managing data entry, spreadsheets, records and registers

- Preparing meeting agendas and taking minutes

- Assisting with quality, compliance and continuous improvement activities

- Supporting basic invoicing, accounts administration and reporting

- Assisting managers and team members with daily tasks and projects

- Helping wherever required to support the smooth operation of the organisation

This is a true all-rounder role. No two days will be exactly the same, and you will be encouraged to ask questions, contribute ideas and get involved across the organisation.

About You

We are looking for someone who:

- Is highly motivated, proactive and eager to contribute

- Learns quickly and adapts confidently to new tasks and systems

- Has excellent attention to detail and takes pride in producing accurate work

- Communicates warmly and professionally, both verbally and in writing

- Is comfortable answering calls and speaking with a wide range of people

- Is organised and able to manage different tasks and priorities

- Is willing to take initiative while continuing to learn with support

- Can follow established processes while also using common sense

- Has a positive attitude and is happy to help wherever required

- Enjoys variety and being part of a busy, collaborative team

- Represents themselves and Wellspace professionally

- Wants to contribute to an organisation that makes a genuine difference in people’s lives





Experience or an understanding of administration, customer service, disability, health, aged care or community services will be highly regarded but is not essential.

Familiarity with Microsoft 365, including Outlook, Teams, Word, Excel and SharePoint, together with social media platforms or Canva, would also be beneficial. Training will be provided.

Remote Work and Travel Requirements

This position is primarily performed remotely. The successful applicant must have:

- A private and professional home workspace where they can work without interruption throughout the day

- Reliable internet access

- The motivation, reliability and communication skills required to work effectively within a remote team

- The flexibility and willingness to travel to attend regular in-person office days, team activities, training and other business events as required

Applicants may be based anywhere in Australia but must be willing and able to travel when required.

Pre-Employment Requirements

Before commencing employment, the successful applicant will be required to:

- Hold a current NDIS Worker Screening Check

- Hold a current Working with Children Check, or equivalent clearance applicable to their state or territory

- Have an active myID account to complete required NDIS Commission access and onboarding

Any offer of employment will be subject to these requirements being completed and verified.

What We Offer

- Permanent full-time employment

- Completion of a Certificate III in Business

- Comprehensive training, mentoring and ongoing support

- Primarily remote work, with the flexibility to work from anywhere in Australia and attend regular in-person office days and team activities

- Practical experience across administration, intake, recruitment, marketing, compliance and business operations

- A varied role where you can develop a broad range of valuable and transferable skills

- A supportive and collaborative national team

- Meaningful work within an organisation supporting people with disability

- The opportunity to grow and develop with a successful and expanding national organisation

We are not looking for someone who already knows everything.

We are looking for someone who is curious, capable and ready to learn, someone who notices what needs to be done, gets involved and approaches every task with enthusiasm and care.

This is an excellent opportunity to gain a nationally recognised qualification, develop valuable real-world experience and become an important part of an organisation making a meaningful difference across Australia.

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📌 Administration & Intake Trainee – Certificate III in Business (New South Wales)
🏢 Wellspace Australia
📍 New South Wales