Client Service Officers & Housing Specialists

Location: Various locations across Sydney and NSW - Maroubra, Strawberry Hills, Waterloo, Redfern, Glebe.

Grade: Clerk grade from 2/4 to 5/6 - depending on role and experience

We are partnering with Homes NSW, the NSW Government division which leads the delivery of public housing across NSW, to invite expressions of interest for current and upcoming Client Service Officers and Senior Client Service Officer (Specialist) professionals to join their Housing Services teams.

We’re seeking candidates across a range of experience levels, from entry-level through to those experienced in tenancy, housing and complex needs support.

About the Opportunity

These roles sit within Homes NSW, the NSW Government division which leads the delivery of public housing across NSW, supporting some of the most vulnerable members of our community through housing, tenancy and support services.

We are recruiting across three levels:

- Client Service Officers (CSO) - entry to intermediate level roles supporting tenancy and housing services
- Senior Client Service Officers (SCSO) - experienced professionals with strong case management and stakeholder skills
- Senior Client Service Officers (Specialist) - experts in complex needs, case coordination and service brokerage

The CSOs and SCSO play a vital role in delivering person-centred, trauma-informed services, including:

- Supporting clients with housing applications, tenancy matters and sustaining their homes
- Managing public housing tenancies and addressing tenancy or neighbourhood issues
- Working closely with internal teams and external providers to coordinate support services
- Engaging with vulnerable clients, including those with complex needs
- Contributing to stronger communities through participation and engagement initiatives
- Maintaining accurate client and property records and navigating housing systems

For Senior & Specialist roles, you will also:

- Manage complex cases, disputes and tenancy matters (including stakeholder negotiations)
- Provide coaching,



mentoring and guidance to team members
- Coordinate case management plans and broker services for clients with complex needs
- Build strong partnerships across community, government and support services
- Drive improved service delivery outcomes through collaboration and expertise

About You

You’re someone who combines empathy with professionalism and can confidently navigate complex environments.

We’re looking for people who are:

- Passionate about supporting Aboriginal and Torres Strait Islander communities
- Robust communicators who build trust and meaningful relationships
- Resilient and capable of managing challenging situations with empathy
- Solutions-focused and confident working within policy and systems
- Collaborative team players who thrive in fast-paced environments

For Senior & Specialist roles, you’ll also bring:

- Experience managing complex client needs and stakeholder relationships
- Strong problem-solving and decision-making capability
- Experience coaching, mentoring or supporting team development
- Current NSW Driver's Licence
- Willingness to complete relevant background checks (WWCC, National Criminal History Check)
- Ability to work directly with clients in the field and in community settings
- Competitive NSW Government salary package
- Superannuation and leave loading
- Flexible working arrangements where operationally possible
- Ongoing professional development and leadership training
- Career progression opportunities across Homes NSW and DCJ
- Meaningful work that positively impacts communities
- Diverse and inclusive workplace culture

Homes NSW is at the forefront of addressing the housing crisis-delivering public social and affordable housing and supporting over 262,000 tenants across the state.

When you join, you’ll be part of a team that:

- Puts people and communities at the centre of everything they do
- Values lived experience, cultural capability, and inclusive practice
- Offers meaningful leadership work with real community impact
- Supports career progression, leadership development and continuous learning

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📌 Client Service Officers & Housing Specialists (New South Wales)
🏢 swaggie
📍 New South Wales