The Australian Workers’ Union (AWU) is one of Australia’s oldest and most respected trade unions, proudly representing more than 75,000 workers across a diverse range of industries. The AWU NSW Branch is committed to supporting working people and achieving meaningful outcomes across the state.

We are seeking a motivated, organised and detail-oriented Operations Support Officer to join our team at the NSW Branch Head Office in Granville.

The Australian Workers Union NSW Branch

Job description

About Us

The Australian Workers’ Union (AWU) is one of Australia’s oldest and most respected trade unions, proudly representing more than 75,000 workers across a diverse range of industries. The AWU NSW Branch is committed to supporting working people and achieving meaningful outcomes across the state.

We are seeking a motivated, organised and detail-oriented Operations Support Officer to join our team at the NSW Branch Head Office in Granville.

About the Role

The Operations Support Officer provides high-quality administrative and operational support across the Branch, helping ensure the efficient delivery of internal processes and member support services.

You will work closely with Branch Organisers, Industrial and Legal Officers, and other staff to support day-to-day operations, member enquiries and member engagement.

Key Responsibilities

- Provide administrative and operational support to Branch Organisers and Industrial Officers.
- Respond to member and public enquiries by phone and email, providing accurate and helpful information.
- Assist with the coordination of delegate and Health and Safety Representative training,



including logistics, resource preparation and record keeping.
- Accurately maintain and update the union’s CRM database, including new member registrations, membership updates and resignations.
- Assist at union events, meetings and member engagement activities when required.

About You

We are looking for someone with administrative experience or relevant transferable skills who understands the importance of confidentiality, professionalism and a commitment to union values.

Selection Criteria

Essential

- Demonstrated experience in an administrative or office support role, or other relevant transferable experience.
- Proficiency in Microsoft Office 365 and experience using CRM systems, such as NetSuite or similar.
- Excellent written and verbal communication skills.
- Strong attention to detail and organisational skills.
- Ability to work independently and collaboratively as part of a team.
- Sound judgment and a strong commitment to confidentiality.
- A proactive, practical and solution-focused approach.

Desirable

- An understanding of, or experience within the union movement.

What We Offer

- A full time role based in Granville, working from 8:30 am to 4:30 pm Monday to Friday.
- Salary of $70,000 to $80,000, depending on skills and experience, plus 12.5% superannuation.
- Generous conditions under the NSW Branch’s collective employment arrangements, including annual leave loading and a paid day off each month.
- A supportive and collaborative workplace.
- The opportunity to contribute to meaningful work that improves the lives of working people.

#J-18808-Ljbffr

📌 Operations Support Officer – AWU (New South Wales)
🏢 Unions NSW Job Board
📍 New South Wales