AtMetcash,we’reproud to be part of something bigger. We combine the heart of a small business with the strength and support of a largeorganisation.

OurCustomer Service teamis at the heart of how we support independent retailers and help them thrive in their local communities.They’rethe key connection between Metcash and our customers—ensuring stores are well-stocked and supported across Australia and New Zealand’s most loved family-owned businesses.

We’reexcited to offer a fantastic opportunity for aCustomer ServiceOfficertojoin our team at our Crestmeadoffice. In this role,you’llbe supporting theMetcash Food network, making a meaningful impact on independent grocery stores and the communities they serve every day.

We currently have the opportunity below available:

WhatYou’llBe Doing

As aCustomer Service Officer,you’llbe the friendly and professional first point of contact for our customers, playing a key role in keeping operations running smoothly and ensuring our independent retailers receive the support they need.

Your day-to-day responsibilities will include:

- Customer Support:Managing a high volume of inbound and outbound calls (60–80 per day), providingtimelyand helpfulassistancewith a positive attitude.
- Order Management:Accurately entering customer orders into our systems, ensuring precision and efficiency in a fast-paced environment.
- Problem Solving:Investigating and resolving customer queries and issues, working closely with internal teams to deliver quick and effective solutions.
- Claims Processing:Handling claims related to deliveries and discrepancies,



following up to ensure resolution and customer satisfaction.
- System & Data Handling:Using CRM platforms (e.g., Salesforce) and Excel to manage customer data, track interactions, andmaintainaccuraterecords.
- Team Collaboration:Partnering with colleagues acrosslogistics, supply chain, and retail to ensure smooth service delivery and a great customer experience.
- Continuous Improvement:Identifyingopportunities to improve processes and customer outcomes, contributing to a culture of innovation and excellence.

WhatYou’llBring

We’relooking for someone whothrivesin a fast-paced, phone-based environment and enjoys being part of a supportive team. To succeed in this role,you’llbring:

- Strong customer service experiencein a high-volumetelephone-based role, such as acontactcentre, order processing, or customer support environment
- Confidence in managing large volumes of calls whilemaintaininga skilled, calm, and solutions-focused approach
- Strong Excel skills—comfortable with spreadsheets, data entry, and basic reporting
- Excellentmultitasking and time managementskills, with the ability toprioritiseand stayorganisedunder pressure
- A high levelofaccuracy and attention to detail, especially when processing orders or resolving queries




- Previousexperience inFMCG,logistics, supply chain, retail, or transport(desirable but not essential)
- A proactive mindset and a team-first attitude—you’realways ready to jump in and help

This is a dynamic role where no two days are the same. If you thrive in a fast-paced environment, love helping others, and enjoy working as part of a supportive team,we’dlove to hear from you.

WhyYou’llLove WorkingWithUs

We know our people are the key to our success, andwe’recommitted to creating a workplaceyou’lllove.Here’swhat you can expect:

Career growth and development –We’vegot countless success stories of team memberswho’vegrown their careers with us.

A fun and rewarding culture – Enjoy team recognition, regular BBQs, social events, and site-wide celebrations.

A genuine commitment to diversity, equity, and inclusion, including:

- Ranked 45th globally inEquileap’sTop 100 for gender equity
- Gender pay gap of under 5% (WGEA 2022–2023)

Wellbeing support – Gold accreditation from Mental Health Australia, with on-site mental health first aiders

Inclusive employee-led groups – Celebrate Pride, First Nations culture, and cultural diversity

Ready to make a difference?

Diversity, Equity & Inclusion

We know thatgreat talentcomes in manyforms. Research shows that womenand underrepresented groups often hesitate to apply unless they meet every requirement. If this role excitesyoubut youdon’ttick every box, we still encourage you to apply.Let’shave a conversation about your future at Metcash.

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📌 Customer Service Officer - 12 month FTC (Brisbane)
🏢 Metcash
📍 Brisbane