Online Sales & Customer Care Executive

Location: Norwest NSW

Job Details: Part-Time - Hybrid after training

Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Australia, part of Inchcape’s global network. You’ll play a key part in delivering great experiences for our customers and colleagues. With lots of compelling opportunities and challenges for you to explore that will take us, and your progression, to the next level.

About the role

We are looking for an Online Sales & Customer Care Executive to join our team at Norwest and play an important role in supporting customers throughout their online vehicle purchase journey.

This is a varied role combining customer care, online sales support and social media engagement. You'll connect with customers across multiple channels, qualify online enquiries, support vehicle orders, and ensure leads are directed to the right dealer partners.

You'll also help monitor and respond to social media interactions, providing professional and timely support while protecting and enhancing the customer experience. This is an excellent opportunity for someone who enjoys building relationships, solving problems and delivering exceptional service in a modern digital environment.

What you'll do

- Qualify and manage online customer enquiries and sales leads
- Support customers through the online vehicle purchasing journey
- Coordinate with dealer partners to ensure seamless lead handover
- Monitor and respond to customer enquiries across social media channels




- Deliver professional support via phone, email and digital platforms
- Build positive relationships with customers and internal stakeholders
- Resolve customer concerns with empathy and professionalism
- Maintain accurate customer records and documentation
- Contribute ideas to improve customer experience and online processes
- Support brand reputation through high-quality customer interactions

About you

You are a customer-focused professional who genuinely enjoys helping people and creating positive experiences. You communicate confidently, remain calm under pressure, and know how to manage challenging conversations with professionalism and empathy.

You are organised, proactive and comfortable working across multiple channels, including phone, email and social media. Robust written communication skills are essential, as you'll regularly engage with customers online and represent well-known automotive brands.

To be successful, you will have:

- Minimum two years' experience in a customer-focused role
- Excellent written and verbal communication skills
- Strong grammar, attention to detail and professionalism
- Experience managing customer enquiries and resolving issues




- Ability to build rapport and maintain customer relationships
- Resilience and confidence handling complex customer situations
- Strong organisational and time management skills
- Sales, lead qualification or online customer support experience will be highly regarded

We offer you

- Varied Role: Enjoy a mix of customer care, online sales support and social media engagement
- Career Development: Gain exposure to online sales, stakeholder management and customer experience
- Supportive Team: Join a collaborative environment that values learning and teamwork
- Global Brand: Build your career with a leading international automotive organisation

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 colleagues foster an inclusive and collaborative culture, delivering brilliant experiences for our customers and partners.

Inchcape Australasia employs over 1,200 team members across Australia and New Zealand. Our portfolio includes vehicle distribution for world-renowned brands, market-leading fulfilment solutions, exceptional retail experiences and tailored financial services.

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