About Rose-Hip Vital

We're a family brand helping people, dogs and horses move and feel better with our plant-based joint health supplements. Our Customer Service team is small, close-knit and genuinely proud of the difference we make — if you like the sound of a warm, "everyone knows everyone" team dynamic, this one's for you.

What You'll Do

Support our Customer Service Lead in the day-to-day running of customer enquiries and order actions

Respond to customers across email/chat with warmth, accuracy and a bit of personality

Handle order actions — tracking, exchanges, subscription changes and general troubleshooting

Work alongside our AI support tools, which help manage ticket volume, and step in with the human touch where it matters

Flag and elevate anything time-sensitive to the right person, fast

Keep our systems and notes tidy so nothing falls through the cracks

You'll Thrive if You

Genuinely enjoy talking to people and solving their problems

Like being part of a tight, in-office team — this is a come-in, do-great-work, head-home role, not remote or hybrid

Are organised, calm under a bit of pressure, and detail-oriented

Care about doing things properly, not just quickly





Are a confident typer — this is a digital-first role and you'll be typing for most of your shift

Are just as comfortable picking up the phone as you are typing a reply — we need both

We'll Set You Up With

Full training on our systems (Gorgias, Shopify and more)

Clear guidelines so you know exactly when to run with something and when to check in

A genuinely supportive CS team who'll have your back

How We'll Measure Your Success

Customer tickets resolved quickly and accurately

Smooth day-to-day handover and teamwork with your CS partner

Customers feeling genuinely looked after, not just processed

The Hours

9am to 2pm Monday to Friday

Set, predictable hours that make it easy to plan your week — 25 hours across weekday mornings, in our Chatswood office. A great fit if you're after reliable part-time work with a set routine and a great team, rather than full time hours.

Equal Opportunity

We value diverse backgrounds and experiences. If you're excited about the role but don't match every box, we'd still love to hear from you.

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📌 Ecommerce Customer Service Specialist (New South Wales)
🏢 Rose-Hip Vital
📍 New South Wales