Virgin Australia is seeking a Customer Advocacy Specialist to join our team in Australia. The role focuses on resolving complex customer issues, balancing empathy with commercial and regulatory considerations, and influencing improvements in the customer experience.
You will work closely with senior leaders and cross-functional teams to manage high-risk cases, and contribute to governance and continuous improvement initiatives as the aviation industry prepares for recent ombuds oversight in 2026.
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📌 Senior Customer Advocacy Specialist — Complex Case Resolution (New South Wales)
🏢 Virgin Australia
📍 New South Wales
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