Why You’ll Love This Role

This is a full-time 6M maternity leave cover chance, working on the ground across Cairns delivering local engagement that builds connectivity literacy - helping people understand their options, choose the right services and confidently connect to the nbn network.

Whether your background is in retail technology, telecommunications, consumer electronics, brand activation or customer experience, you’ll use your communication skills to help people make informed decisions about their connectivity needs.

What You’ll Be Doing

- Delivering targeted events and campaigns that build understanding of nbn services and technology.
- Create and leverage local events and activities that educate customers on how to connect, upgrade and optimise their service.
- Drive awareness and take-up of the best available nbn technology in each community.
- Collaborate and work with the Regional Development Engagement Manager to deliver the regional strategy and priorities.
- This role involves regular travel, giving you the chance to immerse yourself in diverse communities while delivering meaningful change.

About You

You’re a confident communicator who enjoys connecting with customers, explaining technology and creating positive experiences.

You may come from a background in:

- Brand Ambassador / Experiential Marketing roles
- Telecommunications or technology retail
- Consumer electronics (e.g. JB Hi-Fi, Harvey Norman, The Good Guys, Apple, Telstra, Optus)
- Customer service, sales or retail environments
- Field marketing or product demonstrations

You’ll bring

- Experience engaging customers face-to-face and creating memorable brand experiences.
- Confidence explaining technology products or services in a simple and approachable way.




- A passion for helping customers understand their options and make informed decisions.
- Strong relationship-building skills with diverse audiences.
- A proactive attitude and willingness to travel regularly across regional QLD.

What’s in it for you?

CROSSMARK Australia is Australia's leading field sales and retail marketing agency that specialises in providing retail merchandising, field marketing, and in-store activation services.

We partner and help iconic brands and retailers to enhance their presence and performance in the marketplace.

Our Culture

- Recognised as a Great Place to Work Winner
- Monthly employee recognition awards celebrating outstanding contributions and achievements
- A strong commitment to diversity, inclusion and equal opportunity, including maintaining a zero gender pay gap

Health, Wellbeing & Support

- Free confidential Employee Assistance Program (EAP) support for all employees
- Access to professional wellbeing services through the Wellbeing Gateway
- Ongoing support with workplace injury management and return-to-work processes

Rewards & Lifestyle Perks

- Exclusive employee discounts through partner offers
- Access to retail and lifestyle discounts through our employee benefits platform
- Opportunities to get involved in community and sustainability initiatives

Sustainability & Community

- Proudly carbon neutral
- Volunteer opportunities including community tree planting days and environmental initiatives

Tools & Support for the Field

- Uniforms provided for applicable field-based roles
- Clear dress guidelines to support safety, professionalism and comfort in the field
- Access to Type C first aid kits in applicable field-based environments, equipped with essential emergency supplies
- Company Car for business travel purposes.

#J-18808-Ljbffr

📌 Community Engagement Specialist - nbn (Cairns Regional)
🏢 Crossmark
📍 Cairns Regional