WHO WE ARE

Emirates Leisure Retail Australia New Zealand (ELRANZ) operates over 30+ premium dining venues across major airports in Australia and New Zealand. As a dynamic subsidiary of the Dubai-based ELR/MMI group, who own and manage over 300 establishments globally and as part of the prestigious Emirates Group, ELRANZ continues to redefine airport dining with high-profile partnerships and innovative service delivery.

THIS ROLE/LOCATION

Do you thrive in a busy restaurant environment and love delivering genuine, memorable service? We’re looking for enthusiastic Food & Beverage Attendants & Supervisors to join our team at our vibrant venues at Adelaide Airport.

Our venues offer a true restaurant-style dining experience for travellers, so we’re seeking team members who are confident working in a fast-paced service environment and who understand the rhythm of great restaurant service. From greeting guests and guiding them through the menu to delivering attentive, personalised service throughout their meal, you’ll play an important role in creating a great experience for every customer.

This role is ideal for candidates with restaurant or à la carte service experience who enjoy engaging with guests, working as part of a high-energy team, and taking pride in delivering exceptional hospitality. If you’re passionate about food, love interacting with people, and enjoy the buzz of a busy restaurant floor, you’ll feel right at home here.

Positions available:

Food & Beverage Attendant - Casual positions

Supervisor - Full-time position

Successful applicants must be able to work on a 7-day rotating roster, which includes weekends and public holidays.

KEY RESPONSIBILITIES FOR FOOD AND BEVERAGE ATTENDANTS (but not limited to)

- Serve our valued guests with enthusiasm

- Providing table service and taking orders

- Serve cocktails, beers and world class wines and spirits

- Making barista quality coffee (training provided)

- All whilst following ELRA policies, guidelines and procedures

- Reacts to service barriers to ensure smooth & efficient service





- Monitor and train on guest service to maintain high standards

- Manages roster and absenteeism when manager is not on shift

- Implement and monitor continuous improvement systems and processes

KEY RESPONSIBILITIES FOR FOOD AND BEVERAGE SUPERVISORS (but not limited to)

- Live, breathe and deliver our company values out to your team members

- Serve our valued customers with enthusiasm

- Reacts to service barriers to ensure smooth & efficient service

- Monitor and train on guest service to maintain high standards

- Provide training to the team on how to maximise sales through average check growth (ATV)

- Manages roster and absenteeism when manager is not on shift

- Ensures all tools and procedures are used/followed at all times to ensure consistent quality, and that team members are aware of these processes and trained accordingly

- Implement and monitor continuous improvement systems and processes

- Maintains store cleanliness standards including completion of daily, weekly and monthly cleaning checklists.

SKILLS AND EXPERIENCE

- Minimum of 1 year experience in bartending, barista work or waiting tables is ideal

- Minimum 1 year of experience in a supervisory role within the café/restaurant industry

- Understand and practice Food Safety at all times, as defined by the company Food Control Plan

- Adheres to Responsible Service of Alcohol standards

- Ensures full compliance to uniform & grooming standards every shift.

- Able to train and supervise Front of House team members

- Completes all on-line training and reads all notices published on Deputy & Employment Hero

- Previous experience as a Front of House team member or in a customer service related role preferred but not essential (training provided)

- A keen focus on quality every time





WHAT WE OFFER YOU

- Work in a dynamic and progressive team

- Travel discount opportunities with Emirates Airline flights

- Food and beverage discounts via our corporate venues, inclusive across Australia and New Zealand

- Opportunity for career growth and development in addition to ongoing daily training

- Free access to our Employee Health and Wellbeing Assistance Program (TELUS Health)

- Reward and Recognition Program

- Shopping Discounts with leading retailers on our online platform (Swag Store)

OUR VALUES

Teamwork – We encourage & support our teammates and we reward hard work and celebrate achievements together with our Teams & Partners
Service – We deliver exceptional customer experiences and we strive for excellence every time
Integrity – We act honestly and ethically to build and protect our reputation and we respect differences and have no favoritism
Quality – We aim to be the best and take pride in all that we do and we make it our priority to have a safe and attractive workplace for our customers & crew
Results– We acknowledge our achievements, and learn from less favourable outcomes and success is working together to bring us growth and new opportunities
If you have the drive and passion for delivering exceptional customer experiences and strive for excellence every time, we want to hear from you!

Apply now!

We are an Equal Opportunity Employer, which values diversity and inclusion. We embrace applicants from all culturally diverse backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities and the LGBTQI+ community. We draw pride and strength from our diversity and actively foster an inclusive workplace that celebrates the contribution made by all our people.

Please note:

It is a requirement for all successful applicants to obtain an Aviation Security Identification Card (ASIC) which requires a full background and criminal history check. All roles offered will be conditional on applicants being able to successfully obtain an ASIC.

📌 Food and Beverage Attendants/Supervisors @ Adelaide Airport
🏢 Emirates Leisure Retail
📍 Adelaide