Medical Secretary (Patient Services Officer)

Complete ENT Pty Ltd is a leading provider of comprehensive ear, nose and throat services in the Brisbane area. With a team of highly skilled and experienced medical professionals, we are dedicated to delivering exceptional patient care and advancing the field of otolaryngology.

This role offers a fantastic opportunity to work alongside experienced medical administrators in a supportive and positive workplace environment.

About the role

Our Patient Services Officers (Medical Secretary) are the first point of contact for our patients, playing a vital role in providing guidance, support and administrative services to our patients and medical professionals.

The position is generally full time, however part-time hours (4 days/week) are potentially available for the right candidate, and the role involves:

Answering calls and directing inquiries in a skilled and courteous manner

Booking appointments and assisting with scheduling and maintaining accurate patient records

Providing basic information about ENT services and fees

Processing referrals, correspondence, quotes, invoices, and payments

Managing patient financial records and debt collection

Theatre bookings and liaison

Maintaining accurate patient data entry and general correspondence

Assisting with the coordination of patient flow and clinic operations

Team & Clinic Support

Acting as the central hub for patient coordination





Collaborating with medical, nursing, and finance teams

Upholding confidentiality and professionalism at all times

About You

We’re looking for someone who is:

Experience - Proven experience gained over at least two years in a medical secretary or administrative support role within a healthcare or medical environment

A Successful Communicator – Excellent communication and interpersonal skills, with the ability to liaise effectively with patients, clinicians and other stakeholders

Organised & Detail-Oriented – Strong organisational and time management skills, with the ability to multitask and prioritise effectively

Empathetic & Patient-Focused – Understanding of the compassion required to make our patients feel cared for

Tech-Savvy – Proficient in Microsoft Office and comfortable with administrative systems

A Team Player – Collaborative, adaptable, and capable of working independently when needed

Work with a compassionate and dedicated team

Gain valuable experience in the growing healthcare industry

Make a meaningful impact on the patient experience with our practice

We are committed to providing a supportive and fulfilling work environment for our employees.

We offer a competitive salary, opportunities for professional development, and a range of options to promote work-life balance.

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📌 Medical Secretary (Patient Services Officer) (Brisbane)
🏢 Complete ENT
📍 Brisbane