Location: Avalon, Sydney NSW
Type: Full-Time | Monday - Friday

Who We Are

Natalie Marie Jewellery was born in 2012 from a passion for the craft. At the core of what we do is a dedication to traditional, superior craftsmanship; a focus on sustainability and superior materials; and a commitment to our own unique style.

We believe that jewellery is both art and an investment and as such, take pride in every piece we create at NMJ. We make each piece to order - a conscious decision that allows us to minimise our footprint on the environment and gives us the opportunity to connect with clients on a deeply personal level. Our clients, our team; and the part that we have to play in their story, is at the heart of everything we do.

Your Purpose

As a Customer Service Specialist, you are the voice and heart of NMJ. You are responsible for overseeing the end-to-end customer experience, ensuring every interaction reflects our values of care, craftsmanship, and connection.
This role is both strategic and hands-on, requiring you to manage communications across all customer touchpoints, lead after-sales service, and ensure our clients feel supported, informed,



and valued throughout their journey with NMJ.

Who You Are

- A natural communicator who delivers warm, clear, and professional service across all channels.
- A thoughtful problem solver who can manage escalations with grace and professionalism.
- Organised, detail-oriented, and thrives in a dynamic setting.
- Passionate about customer relationships and committed to creating a seamless, memorable experience for each client.
- A team player with the ability to lead, guide, and collaborate cross-functional.

The Experience You Ideally Have

- 1-2+ years' experience in a customer-facing role.
- 1+ years' experience with Shopify, Office 365, CRM systems (Hubspot, Gorgias, or similar), Operational platforms (Airtable or similar.)
- Strong written and verbal communication skills.
- Calm, adaptable and proactive in high-pressure or peak periods.
- Empathetic, solutions-focused, and motivated by excellence in service.
- Comfortable working autonomously and collaboratively.
- A genuine passion for storytelling, craftsmanship, and personalised service.

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📌 Customer Service Specialist (New South Wales)
🏢 Natalie Marie Jewellery
📍 New South Wales