The Employee will be employed on a part-time basis, working 2–3 days per week. Reporting to the E-commerce & Operations Executive, this role provides operational support across e-commerce fulfilment, wholesale administration and day-to-day business operations, helping ensure a seamless customer and wholesale experience.
Customer Service
- Respond to customer enquiries via email and other customer service channels in a skilled and timely manner.
- Assist with returns, exchanges and general customer support.
Order Fulfilment
- Pick, pack and dispatch online and wholesale orders accurately and efficiently.
- Ensure all orders are processed within agreed timeframes.
- Liaise with warehouse and courier partners as required to support fulfilment.
Inventory & Stock
- Receive, unpack and process incoming stock deliveries.
- Conduct regular stock counts and inventory reconciliations.
- Maintain accurate stock levels across Shopify and internal inventory systems.
- Report inventory discrepancies or stock issues promptly.
Wholesale Support
- Prepare wholesale orders for dispatch, ensuring accuracy and presentation.
- Assist with wholesale order administration and documentation.
- Coordinate sample preparation and shipments as required.
Administration
- Maintain accurate records across Shopify and other business systems.
- Perform data entry, filing and general administrative duties.
- Assist with product uploads, inventory updates and operational reporting where required.
General Operations
- Support the smooth day-to-day running of the business.
- Maintain an organised and efficient workspace.
- Monitor office and packaging supplies and assist with ordering when required.
- Assist the wider team with operational projects and other duties as required.
About You
- Highly organised with excellent attention to detail.
- Reliable, proactive and able to work independently.
- Strong time management and organisational skills.
- Excellent written and verbal communication.
- Comfortable working across multiple systems and prioritising competing tasks.
- Previous experience in retail, e-commerce, operations or administration is preferred.
- Experience with Shopify is advantageous but not essential.
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📌 Operations & Wholesale Assistant (Part-Time) (City of Sydney)
🏢 THIRD FORM
📍 City of Sydney
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