Podium is seeking a Customer Success Manager – SMB to be the main point of contact for SMB clients, orchestrating onboarding and driving ongoing success. You will collaborate with Sales, Product, Marketing, and Finance to address needs, mitigate churn and boost retention.
You will manage multi-location onboarding, cultivate multi-stakeholder relationships, and ensure value-based solutions using Podium’s products. A solid customer-centric approach with attention to detail is essential.