NSW Land Registry Services – Sydney CBD NSW

NSW LRS has played a foundational role in the lives of people across New South Wales for over 160 years, quietly ensuring the security, integrity and accessibility of land and property ownership. From the first handwritten titles to today’s digital platforms, our evolution has always been guided by one purpose: to create confidence beyond boundaries.

In recent years, we’ve modernised systems, expanded our digital services, and strengthened how we serve our customers and partners. Our new brand reflects this evolution. It’s a symbol of where we’ve come from and where we’re heading. At the heart of it all is our promise: Powering land certainty for NSW, so people, businesses and communities can move forward with confidence.

Support the timely and accurate processing of property transactions across NSW, including examining, lodging, and registering dealings. You'll help resolve complex matters, provide clear guidance to customers, support compliance activities, investigate system issues, and respond to eConveyancing enquiries, ensuring a high-quality experience for both professional and private customers.

Your Responsibilities

- Conduct Subscriber Compliance audisin accordance withModel Participation Rules and NSW LRS policy frameworks.
- Provide support and coordinate the monitoring and resolution of incidents affectingeConveyancingsystems by working closely with internal teams and external service providers.
- Assess ownership and other land interests to inform decision-making and ensure integrity in land titling.




- Examine and process electronic dealings to ensure compliance with legislative requirements and standards.
- Support effective customer and stakeholder engagement in a fast paced and evolving service workplace.
- Assistin documenting and specifying business and functional requirements to support the successful delivery of operational and project initiatives.
- Contribute to the delivery ofhigh qualitycustomer service, through supporting customers with Dealing Registration Services practices, procedures,productsand services enquiries.
- Produceaccurateandtimelystatistical reporting to inform internal operations and meet externalstakeholdersobligations.
- Participate in the achievement of planned business outcomes by contributing ideas for improving work practices and systems, consistent with theorganisation’sgoal to achieve a high standard or quality in Dealing processes,productsand services.
- Participate inimageauditsto support the quality assurance process and ensure the accuracy, compliance, and integrity of the registry records.

About You

- Excellent oral and written communication skills




- Ability to use mathematical techniques with a problem-solving mindset to develop solution focussed strategies to solve our customer needs and requirements
- Computer and digital literacy skills (proficient in MS Office Suite)
- Ability to manage conflicting deadlines with meticulous attention to detail
- Ability to work autonomously and as part of a team
- Ability to adapt to the changing operational services as part of the digital transformation of NSW conveyancing services
- Ability to provide high standard customer service to private and professional customers
- Willingness to undertake the prescribed course of study (if applicable)
- Motivated and passionate to learn new skills and knowledge
- Sound judgment and discretion in handling sensitive or confidential information
- Effective interpersonal skills to engage confidently with stakeholders at various levels

Why Join Us:

At NSW LRS we’re fostering a welcoming, connected, and fair workplace, where you can be yourself and thrive:

Our differences are our strength

You belong at NSW LRS

Gender equity and equality

Family comes first at LRS

Women in Leadership program

NSW LRS is committed to building a diverse, inclusive, and accessible workplace. We welcome and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and people from culturally diverse backgrounds.

See more detail at: https://nswlrs.com.au/about-us/who-we-are/inclusion-at-nsw-lrs/

Note: NSW LRS does not accept unsolicited resumes from recruitment agencies or search firms.

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📌 Business Support Officer (New South Wales)
🏢 NSW Land Registry Services
📍 New South Wales