Hampshire Property Group – Shoalhaven Heads NSW

Hampshire Property Group is a leading provider of lifestyle villages across Australia and New Zealand. We are committed to creating welcoming, safe and well-maintained communities where our residents feel proud to call home.

Coastal Palms Village is a relaxed over-55s lifestyle community located in the beautiful coastal town of Shoalhaven Heads on the NSW South Coast. Positioned close to Seven Mile Beach and local amenities, the village offers peaceful coastal living within a friendly and established community.

We are currently seeking a Casual Front Office Receptionist to join our team. The role will have casual shifts available weekdays, approximately 18 hours per week.

ABOUT THE ROLE

As the first point of contact for residents, visitors, contractors and prospective residents, you will play an key role in delivering exceptional customer service and administrative support. This position requires a professional, friendly, and proactive approach, with the ability to build positive relationships within an over-50s community environment.

To be successful in this role, you will possess:

- Previous experience in a reception, administration, customer service, retirement living, or similar role.
- Exceptional customer service skills with a warm, professional, and approachable manner for the older demographic.




- Strong communication skills, both verbal and written.
- Demonstrated ability to work independently and as part of a small team.
- High level of computer literacy, including proficiency in the Microsoft Office Suite (Word, Excel, Outlook) and other business software programs.
- Excellent organisational and time management skills with the ability to manage multiple tasks.
- Cash handling and payment processing experience.
- Professional presentation and a positive attitude.
- The ability to confidently engage with and provide outstanding service to an elderly demographic, demonstrating empathy, patience, and respect.
- A willingness to undertake a variety of administrative and customer service duties as required.
- Availability to work mid‑week and Friday shifts, with flexibility to cover additional shifts when required.
- Immediate availability will be highly regarded.

What We Offer

- A supportive and friendly environment.
- The opportunity to work within a beautiful waterfront community.
- Ongoing training and development opportunities.
- The chance to make a positive difference in the lives of our residents and visitors.

REMUNERATIONThe rate of pay for this role will be in accordance with the Hospitality General Award.

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📌 Front Office Receptionist - Coastal Palms Village (Shoalhaven Heads)
🏢 Hampshire Property Group
📍 Shoalhaven Heads