Appointment / Patient Experience Coordinator Fine Orthodontist

Sydney's Eastern Suburbs (Bondi Junction and Maroubra)

First impressions matter — and in our practice, you'd be the person who creates

them.

At Fine Orthodontist, every interaction counts. From the moment a patient walks

through the door or calls us, we want them to feel genuinely welcomed, cared for

and confident they're in the right place. We're looking for someone naturally warm

and engaging who’s equally comfortable running a busy front desk — a true people

person with the organisational skills to keep the day flowing smoothly.

Dental or orthodontic experience is welcome but not essential. If you have

outstanding customer service skills and a positive attitude, we’ll provide

comprehensive training in our systems and procedures.

You’re someone who:

- Has a bright, positive personality and loves helping people
- Communicates confidently in person, over the phone and in writing
- Stays calm and solutions-focused when handling difficult situations
- Has excellent emotional intelligence across a wide range of personalities
- Is organised, well presented and detail-oriented




- Takes initiative and works well independently and in a team

What you'd be doing:

- Welcoming patients and creating an exceptional first impression
- Managing appointments and scheduling efficiently
- Answering phone and email enquiries
- Supporting patients and parents throughout their orthodontic journey
- Managing accounts and payments
- Liaising with clinicians, referring dentists and specialists

What we offer:

- A supportive, friendly team in a modern, high-tech digital practice
- Comprehensive training — no orthodontic experience required
- A genuine long-term career path in orthodontics
- A workplace where professionalism, innovation and outstanding patient care are valued every day
- Exceptional customer service and communication skills
- Strong organisational skills
- Previous orthodontic or dental experience will be highly regarded, but the right personality and attitude matter more.

This is a full time position, Monday to Friday.

If you're someone who enjoys making people smile before their orthodontic treatment even begins, we'd love to hear from you.

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📌 Dental - Orthodontic - Receptionist (New South Wales)
🏢 Fine Orthodontics
📍 New South Wales