Senior Security Analyst – Zscaler ZIA

Role: Sr. Security Analyst – Zscaler ZIA

Job Opportunity

- Full working rights (No sponsorship available)

Key Responsibilities

- Provide daily operational support for Zscaler ZIA (Zscaler Internet Access) and ZPA (Zscaler Private Access) environments.
- Monitor Zscaler dashboards and logs to identify and troubleshoot access, performance, and connectivity issues.
- Handle user onboarding, policy changes, and access provisioning in ZIA and ZPA portals.
- Work with end users and support teams to resolve incidents and service requests related to internet and private application access.
- Maintain and update Zscaler configurations in line with security and compliance requirements.
- Coordinate with Zscaler support for issue escalation and resolution.
- Document standard operating procedures, knowledge articles, and incident resolution steps.
- Perform routine health checks, report generation, and compliance verification.

Required Skills & Experience





- Strong hands on experience with Zscaler ZIA and ZPA platforms.
- Good understanding of internet security, cloud access, and private application access concepts.
- Experience in configuring and troubleshooting Zscaler policies, rules, connectors, and client connectors.
- Familiarity with tools like Zscaler Admin Portal, Packet Capture, and Log Analysis.
- Basic knowledge of networking concepts: DNS, IP, VPN, SSL, GRE/IPSec tunnels.
- Solid problem solving and communication skills.
- ITIL based ticket management (e.g., ServiceNow, Remedy) experience preferred.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Staffing and Recruiting

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📌 Sr. Security Analyst - Zscaler ZIA (City of Sydney)
🏢 CareCone Group
📍 City of Sydney