Enrolment Sales Officer

ECMS’ philosophy is straightforward: we foster lifelong learning. As a for-purpose organisation with 75 Kindergartens and Early Learning Centres, we support more than 6,500 Victorian children each week.

The Marketing, Communications and Enrolments team plays a key role in connecting families to our services, strengthening our brand, and driving engagement across communities.

We are committed to equitable access to early childhood education and are looking for an Community Outreach & Engagement Officer to help increase participation in free kindergarten - particularly for underrepresented and vulnerable families.

About the role?

This full time position is a highly people-focused, target-driven role where you will act as the key link between families and ECMS services.

You will work directly with families, community organisations, and councils to drive enrolments, remove barriers to access, and support families through the full enrolment journey. This is a field-based role, requiring regular travel and community engagement.

What will you do?

- Achieve enrolment targets through proactive outreach and effective pipeline management
- Build strong relationships with families, councils, and community groups
- Engage directly with vulnerable and underrepresented communities to improve access

- Guide families through the enrolment process with empathy and clarity

- Promote ECMS services to increase awareness and participation





- Collaborate with internal teams to ensure a seamless family experience

- Maintain accurate data and track engagement using CRM systems (e.g. HubSpot)

- Contribute to continuous improvement and community engagement strategies

About You:

- Demonstrated experience in community engagement, outreach, enrolments, or a similar role
- Proven ability to meet targets or KPIs
- Strong interpersonal skills and ability to connect with diverse communities
- Experience working with vulnerable or underrepresented groups
- Ability to work independently while managing competing priorities
- Experience using CRM systems (e.g. HubSpot)
- Current Working with Children Check and driver’s licence
- Background in early childhood, community development, or social services (Desirable)

- Experience in not-for-profit or public sector environments (Desirable)

Why ECMS?

- Flexible working arrangements, including hybrid options and time in our services

- A 2% professional development budget to support your growth

- 50% childcare discount for team members

- Six weeks of paid parental leave

- Access to a wide range of retail and lifestyle discounts (e.g. Coles, Woolworths, Booking.com)

- Strong career development opportunities, working alongside experienced leaders on diverse projects

ECMS is committed to promoting the safety, wellbeing, and inclusion of all children. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and individuals from diverse communities and backgrounds.

📌 Family Liaison Officer (Australia)
🏢 ECMS
📍 Australia