Service Improvement Analyst – Ways of Working (Fixed‑Term, 10 months) at the University of Melbourne, Parkville, VIC, AU.

What you will deliver

- Prepare clear, structured role and ways‑of‑working documentation aligned with agreed service models and outcomes.
- Collaborate with Service Improvement Leads and project teams to clarify roles, responsibilities and expectations from designs.
- Review inputs, synthesise findings and prepare design artefacts under guidance from the Service Improvement Lead.
- Develop and maintain capability‑related documentation, including role expectations and inputs to learning and development plans.
- Engage stakeholders to gather, clarify and document information that supports downstream HR and change planning.
- Support workshops and interviews by preparing materials, capturing outcomes and translating discussions into structured documentation.

You may be a great fit if you

- Hold qualifications or equivalent experience in service improvement, business analysis, systems thinking or related areas.
- Bring practical experience supporting service improvement or service design initiatives within large, complex organisations.




- Understand service improvement and design approaches and apply them to documentation, analysis and design activities.
- Gather and synthesise qualitative and quantitative information to produce clear role and ways‑of‑working artefacts.
- Demonstrate strong written communication, collaborative working style, and a growth mindset in evolving project environments.

What we offer you

- Competitive salary (UOM 7 111,275 – 120,453 p.a.) plus 17% superannuation.
- Flexible work arrangements and supportive workplace culture.
- Career development opportunities and access to learning platforms.
- Generous leave provisions including parental, gender‑affirmation and cultural leave.
- Salary packaging, health insurance and a comprehensive wellbeing programme.
- Employee assistance programme and cultural/recreational benefits.

The University of Melbourne is an Equal Chance Employer and a child‑safe organisation. We are committed to creating an inclusive and fair workplace where everyone is valued, respected and empowered to succeed.

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📌 Service Improvement Analyst - Ways of Working at University of Melbourne
🏢 University Of Melbourne
📍 Melbourne