Every conversation has the power to change someone's life.

At Law Partners, every client journey begins with a conversation—and that first interaction matters.

We're looking for experienced telephone-based customer service professionals to join our high-performing Client Care team in our modern Sydney CBD office. If you enjoy helping people, thrive in a fast‑paced environment, and know how to build trust over the phone, this could be the perfect opportunity.

This is far more than a traditional contact centre role. You won't be reading from scripts or trying to finish calls as quickly as possible. Instead, you'll take the time to listen, understand each person's circumstances, provide reassurance, and guide them through the next steps.

Many of the people you'll speak with have recently experienced an injury or life‑changing event. Your ability to listen with empathy, communicate with confidence, and make people feel heard will have a genuine impact on whether they receive the support they need.

If you're looking for a role where your conversations truly matter, we'd love to hear from you.

About the role

As a Client Care Specialist, you'll be the first point of contact for people seeking legal assistance following an injury or accident.

Your responsibilities will include:

- Managing a high volume of inbound client enquiries
- Building trust and rapport from the very first conversation
- Listening carefully to understand each client's circumstances and needs
- Gathering accurate information while maintaining exceptional attention to detail




- Providing reassurance and guiding clients through the next steps in the process
- Working closely with our legal teams to ensure a seamless client experience
- Delivering outstanding customer service with empathy, professionalism and care

About you

We're looking for people who genuinely enjoy helping others and are confident communicating over the phone.

You’ll ideally have experience in one of the following:

- Telephone based customer service or client service roles
- Insurance claims
- Telecommunications
- Legal Services
- Emergency services or first responder roles
- Any high‑volume telephone-based customer service environment

You’ll also bring:

- Experience managing a high volume of inbound customer calls
- Ability to achieve realistic set KPI’s
- Outstanding communication and active listening skills
- The ability to build rapport quickly with people from all walks of life
- Confidence handling emotional or sensitive conversations
- Excellent organisational skills and attention to detail
- Emotional intelligence, resilience and the ability to remain calm under pressure
- A proactive attitude with strong ownership and follow‑through




- The ability to speak a second language will be highly regarded, as we support clients from a wide range of cultural and linguistic backgrounds.

Why join Law Partners?

Law Partners is Australia's largest specialist personal injury law firm, helping thousands of Australians every year get the compensation they deserve.

We believe our people are our greatest asset and are committed to creating an environment where you can build a rewarding long‑term career.

We offer:

- Contemporary, state‑of‑the‑art Sydney CBD offices above Town Hall Station
- Structured onboarding, training, coaching and ongoing professional development
- Genuine career progression opportunities within a growing national firm
- Hybrid work flexibility (3 days in office, 2 days at home) once established in the role
- A supportive, collaborative and welcoming team culture
- Regular team and firm‑wide social events
- Employee wellbeing initiatives and recognition programs
- Paid parental leave
- Two paid wellbeing days each year
- Discounted gym membership
- A paid birthday day off

Apply now

If you're an experienced customer service professional looking to use your communication skills in a role where you can genuinely make a difference in people's lives, we'd love to hear from you.

Apply today and become part of a team that's passionate about delivering exceptional client care while helping Australians through some of life's most challenging moments.

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📌 Client Care Specialist (City of Sydney)
🏢 Law Partners Personal Injury Lawyers
📍 City of Sydney