Company Description

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we’re driven by big ambitions and empower our people to create better products and services. Together with our partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity are valued. Together, we’re reimagining insurance.

Benefits

- Competitive Salary + Bonus + Annual Reviews
- Wellbeing Benefits – Mental, Physical & Financial Support
- Full time, permanent contract
- Collaborative team with supportive leadership
- Internal growth opportunities opportunities

Job Description

As a Claims Consultant within our Group space for our Group Multi fund, you will manage life insurance claims from start to finish, providing a seamless experience for our customers. The Group Multi portfolio is considered one of the most complex due to the age and variability of policy terms. As such, this role requires careful interpretation of legacy policy terms and multiple layers of policy changes to accurately determine member entitlement.

In This Role You Will

- A key focus of this role involves providing a best-in‑class customer and client experience, including regular communication in relation to the status of claims and managing expectations,



to deliver on quality health and claim outcomes.
- Independently managing a portfolio of TPD and IP claims end-to-end.
- Assess, analyse, calculate and finalise claims payments.
- Active engagement of external treating doctors, rehabilitation consultants as well as in‑house medical and legal specialists and delivering timely outcomes for our customer.
- Provide exceptional customer service in accordance with our philosophy, policy and claims procedures.
- Participate in case conferences, peer case discussions, and instructing third party service providers.

Qualifications

- Life insurance claims management experience within Group policy – IP and/or TPD claims experience is ideal.
- Workers Compensation or Return to Work claims management experience with an Allied Health background.
- Strong analytical, problem‑solving & time‑management skills.
- Excellent communication & empathy to support customers during challenging times.
- Solid understanding of injuries, illnesses and treatment.

Additional Information

- We are one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce.
- We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
- Need adjustments during the recruitment process? Let our team know by getting in touch with us here. We’re here to support you.
- All applicants are assessed fairly and equally in accordance with the Australian Equal Opportunity Act.

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📌 Claims Consultant, Group Multi Claims (City of Sydney)
🏢 TAL Australia
📍 City of Sydney