We’re Henderson Advocacy, Australia’s leading residential and commercial buyers agency.

The Role

You’ll be the steady hand guiding clients from their first call to long after settlement — managing onboarding, coordinating finance, and keeping everyone aligned. You’ll combine relationship building, project coordination, and system discipline to deliver a high-trust, high-touch experience that drives loyalty, referrals, and results.

What You’ll Do

- Welcome new clients, set expectations, and coordinate onboarding
- Liaise with brokers and internal teams to keep finance and approvals on track
- Support Strategy Leads and Buyer’s Agents with clean briefs and smooth handovers
- Keep clients engaged through regular updates and insights
- Oversee the deal journey from offer to settlement
- Drive retention through post-purchase follow-ups, check-ins, and NPS

You’ll Be Excellent At This If You

- Love building relationships and keeping projects organised
- Thrive in a fast-moving, people-first environment




- Are tech-savvy with CRM systems (Zoho, Moxo, Asana)
- Bring energy, empathy, and accountability to every client interaction

What We Offer

- Competitive Salary & Bonus: Because top talent deserves to be rewarded.
- Career Growth Opportunities: We’re scaling quickly, and there’s no ceiling on where this role could take you.
- Access to World-Class Tools: The best data, technology, and resources to back your strategies and success.
- Unforgettable Experiences: Quarterly team retreats, international trips to destinations like Bali and Japan, and exclusive excursions on Jack’s yacht.
- Vibrant Team Culture: Celebrate wins with a high-performing, supportive team that’s redefining the property game.
- Client Events & Exclusive Access: Participate in premium client gatherings and unlock off-market opportunities no one else can offer.

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📌 Customer Success Manager (City of Sydney)
🏢 Henderson Advocacy
📍 City of Sydney