Senior Receptionist (Part-Time) - Middle Camberwell Medical Centre

We are seeking an experienced and motivated Senior Receptionist to join our busy and growing medical practice.

This is a key frontline role responsible for coordinating the day-to-day reception function, supporting the reception team, and ensuring an exceptional patient experience .

Working closely with and reporting to the Assistant Practice Manager , you will play an important role in maintaining smooth operations- particularly on days when management is not onsite.

This role requires between 20 to 30 hours.

What You'll Be Doing

Front Desk Coordination

Coordinate daily reception activities to ensure smooth patient flow

Act as the go-to person for reception staff during your shifts

Support team members with prioritisation and workflow management

Ensure processes and procedures are consistently followed

Deliver outstanding customer service to all patients

Manage more complex patient enquiries or concerns

Ensure a professional, welcoming, and effective front desk environment

Maintain accurate patient records and appointment schedules

Support Medicare/private billing processes and identify discrepancies

Assist with administrative follow-ups and daily operational tasks

Contact patients for recalls and reminders

Team Support

Provide guidance and support to reception staff on a day-to-day basis





Assist with onboarding and training of current team members

Lead by example in professionalism, teamwork, and efficiency

Keep the Assistant Practice Manager informed of issues, trends, or risks

Escalate complex patient, staff, or operational matters appropriately

What We're Looking For

Experience as a Senior Receptionist or experienced Medical Receptionist

A minimum of 2-3 years' experience in medical reception is required for this senior role.

Experience with Best Practice is essential for this position.

Robust understanding of medical administration and billing processes

Excellent communication and interpersonal skills

Highly organised with strong attention to detail

Ability to thrive in a fast-paced environment

A proactive, team-focused attitude

Advanced knowledge of Medicare billing processes is required.

This role requires between 20 to 30 hours.

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Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a receptionist?
- How much notice are you required to give your current employer?
- Which of the following medical practice management software do you have experience with?

Office Administrator — Hybrid 3 Days Per Week (You Pick the Days)

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📌 Senior Receptionist (Part-Time) - Middle Camberwell Medical Centre (Melbourne)
🏢 @
📍 Melbourne