The North Australian Festival of Arts is now recruiting for its 2026 festival. We're looking for enthusiastic, friendly and reliable staff to help bring NAFA to life from 25 Sept - 11 Oct 2026. Various paid festival roles and volunteer opportunities are available.

Role

Front of House Staff

Locations

- Festival Hub – Strand Park, North Ward
- Curated Program – Various locations around Townsville

Duration

23 Sep – 11 Oct

Reports To

Venue Manager

Key Responsibilities

- Deliver ushering services to patrons, including checking and scanning tickets, directing patrons to their seats and monitoring safety.
- Be able to provide venue and show information and general details in order to help satisfy a patron’s inquiry.
- Sometimes be called upon to sell programmes and/or merchandise for a performance. This may require counting of stock, cash handling, use of EFTPOS machine, and balancing/reconciling sales figures.
- Provide assistance to patrons as required.
- Respond appropriately in an emergency.
- Assist with general tasks around the venue as directed, including cleaning, re‑setting venues, handing out brochures, assisting artists and general housekeeping.
- Attend mandatory induction session.




- Assist with artist transfers if required (drivers must have class C drivers licence, this is desirable but not required).
- Contribute to our constructive workplace culture by working cooperatively with other team members, helping each other and learning from each other.
- Follow reasonable instructions to maintain critical business activities in the event of an unplanned disruption, including but not limited to a disaster or event.
- Ensure that your obligation with respect of Workplace Health and Safety and all relevant policies, procedures and legislative requirements are modelled and followed.
- Present with a neat and tidy appearance.

Core Competencies

- Demonstrated customer service skills, the ability to speak confidently and deal with difficult customers with a professional and positive attitude.
- Good sight, hearing and mobility in order to assist patrons when needed, including in a low‑light setting.
- Basic literacy & numeracy skills, previous cash handling and EFTPOS experience.
- Basic knowledge of the performing arts industry.
- Excellent punctuality record and flexible availability to work day or night, including weekends.

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📌 Front Of House Staff (Townsville)
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📍 Townsville