An established and highly respected commercial HVAC contractor is seeking an experienced Operations Manager to join its senior leadership team as the second in charge to the Group Manager.

This is a rare opportunity to step into a role with genuine influence across the business. You'll work alongside senior leadership to drive operational excellence, improve business performance and lead a high performing service division across multiple locations.

This position is suited to an experienced leader who understands the commercial HVAC service industry, is commercially astute and enjoys leading people, improving systems and delivering exceptional client outcomes.

Regular interstate travel will form part of the role as you work closely with regional teams to ensure consistency, accountability and continued growth.

The opportunity reporting directly to the Group Manager, you will take ownership of the operational performance of the service business, providing leadership, support and direction to managers and their teams.

You will be responsible for driving efficiencies, improving processes, mentoring leaders and ensuring the business continues to deliver outstanding service while achieving its commercial objectives.

This is a hands‑on leadership position where you'll have the autonomy to influence change and contribute to the future direction of the organisation.

Key Responsibilities

- Lead and mentor Service Managers, Supervisors and operational teams
- Drive operational efficiencies and continuous improvement initiatives
- Review business performance and implement strategies to improve productivity
- Oversee service delivery across multiple branches and regions
- Support the management of budgets and P&L; performance




- Review and manage service contracts to ensure commercial outcomes are achieved
- Develop reporting, systems and operational processes
- Build strong relationships with key clients and internal stakeholders
- Work closely with the Group Manager to execute strategic business initiatives
- Travel interstate to support regional operations and leadership teams

About You

To be successful in this role, you'll bring strong leadership experience from within the commercial HVAC service industry and understand what it takes to lead people while delivering commercial results.

- Proven leadership experience within a commercial HVAC service environment
- Strong understanding of service operations and maintenance contracts
- Exposure to financial management, budgeting and P&L; accountabilityExperience leading multiple teams and developing high performing leadersStrong commercial and operational acumen
- Excellent communication and stakeholder management skills
- A proactive approach with the ability to identify opportunities for improvement
- Willingness to travel interstate as required

What's On Offer

- Salary of $150,000 to $180,000 plus Super
- Senior leadership position with genuine influence across the business
- Direct partnership with an experienced Group Manager
- Established and financially secure organisation with an outstanding reputation
- Prospect to shape strategy, improve operations and drive business performance
- Long‑term career progression within a growing organisation

If you're an experienced operational leader looking for a role where you can make a genuine impact while leading a successful commercial HVAC service business, we'd love to hear from you.

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📌 Operations Manager | Senior Leadership Opportunity (City of Casey)
🏢 Lead Group
📍 City of Casey