Sydney Flight College (SFC Australia) is dedicated to helping aspiring and current aviators advance their skills, knowledge, and careers in aviation. The college offers structured training pathways for both part-time enthusiasts and full-time students seeking professional flight careers. With a strong focus on safety, quality instruction, and practical experience, SFC provides a supportive environment where learners can progress confidently. The team’s passion for flying drives a culture of excellence, mentoring, and genuine commitment to student success. Applicants join a community that turns aviation dreams into sustainable career opportunities.

Role Description

This full-time, in office Course Adviser / Sales & Customer Service Representative role is based at Bankstown Aerodrome, NSW. The role involves advising prospective students on suitable aviation courses, explaining training pathways, and supporting them through the enrolment process. Day-to-day responsibilities include responding to enquiries via phone, email, and in person, providing accurate course information, and maintaining a high standard of customer service. The role also includes following up leads, assisting with sales activities, processing applications, and updating student records in relevant systems.



The Course Adviser collaborates with Admissions to ensure a smooth student experience from initial contact through to course commencement.

Qualifications and Skills

- Strong customer service and sales skills, with the ability to build rapport, identify needs, and guide prospective students toward suitable course options.
- Excellent communication skills, including clear spoken and written English, active listening, and the ability to explain complex information in an accessible way.
- Solid administrative and organisational abilities, such as managing enquiries, maintaining accurate records, and using CRM and student management systems.
- Comfort with basic digital tools and office software (e.g., email, spreadsheets, presentation tools) to support communication, reporting, and follow-up activities.
- Demonstrated problem-solving skills and a proactive approach to assisting students and resolving issues in a timely, professional manner.
- Interest in aviation or education, with the ability to quickly learn course structures, regulatory requirements, and industry pathways.
- Previous experience in sales, education advising, or customer service is highly beneficial; exposure to aviation or vocational training environments is an advantage.
- Ability to work on-site full time at Bankstown Aerodrome, collaborate effectively with a small team, and maintain a student-focused, inclusive attitude.

#J-18808-Ljbffr

📌 Course Adviser / Sales & Customer Service Representative (City of Sydney)
🏢 SFC Australia
📍 City of Sydney