HealthcareLink Trust - Fortitude Valley QLD Job Type: Permanent position | Full time position Job Description Head of Clinical Service Delivery - Sydney Build Something Meaningful. Lead Something Exceptional. Location: Sydney, NSW Employment Type: Full Time About Harwell Home Care Harwell Home Care is a national provider of community and home-based care services, supporting older Australians to live safely, independently, and with dignity in their own homes. We deliver high-quality services across the Support at Home Program, DVA Community Nursing, and other community-based care services. Driven by a commitment to quality, compassion, and continuous improvement, we are expanding our presence across Australia and investing in leaders who share our vision for exceptional community care. About the Opportunity

This is a rare opportunity to join Harwell as we establish and grow our Sydney operations. This is not a traditional leadership role where you inherit a large team and established infrastructure. Instead, you will play a pivotal role in building our presence, relationships, reputation and service delivery capability across Sydney and the broader NSW market before transitioning into broader regional leadership responsibilities across Sydney, ACT, Darwin, Tasmania and Scheduling Services. To support long-term success in the role, you will initially spend time embedded within frontline service delivery and clinical leadership, gaining a deep understanding of our clients, workforce, systems and service model. Key Accountabilities:



Establishing Sydney Operations

Lead the establishment and growth of Harwell's Sydney service operations from the ground up. Develop strong referral pathways and strategic partnerships across Sydney and NSW. Work closely with our Growth Team to expand Harwell's presence and reputation in the market. Build and maintain relationships with hospitals, GPs, Support Coordinators, community organisations, aged care providers and key industry stakeholders. Identify opportunities for growth and service expansion across the region. Clinical Leadership & Service Delivery

Provide clinical oversight, governance and hands-on nursing support where operationally required. Spend the initial phase of the role working closely with clients, frontline teams and Clinical Leaders to gain a thorough understanding of service delivery operations. Ensure the delivery of secure, high-quality, person-centred care aligned with Aged Care Quality Standards, Support at Home requirements and regulatory obligations. Monitor service quality, client outcomes and operational performance. Support a culture of excellence, accountability and continuous improvement. Leadership & Regional Oversight

Lead, mentor and support Clinical Leaders and operational teams across Sydney, ACT and Tasmania. Oversee Scheduling Services and workforce planning functions. Support workforce growth, capability development and succession planning. Foster a culture of collaboration, engagement and high performance.

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📌 Head of Clinical Service Delivery (Brisbane)
🏢 HealthcareLink Trust
📍 Brisbane