Job Description Lead UX Researcher Global SaaS | Sydney or Melbourne | Hybrid

About the Company Our client is a globally recognised technology platform used by hundreds of thousands of small businesses and their advisors across Australia and the world. With a product led culture and a genuine commitment to customer understanding, they treat research as a strategic function, not a support service. Their design and research team has direct influence over product roadmaps and senior leadership decisions.

The Role This is a senior individual contributor opportunity for a researcher who is equally comfortable shaping strategy as they are running a study. You'll lead end to end qualitative and quantitative research programs across complex product areas, and translate findings into clear, compelling recommendations that move the business forward.

This role goes beyond execution. You'll be expected to elevate practice across the broader team - mentoring designers and researchers, advocating for ethical and inclusive research standards, and building research capability beyond your immediate squad.

What You'll Do Research

Design and lead qualitative and quantitative research programs on large, complex product challenges

Apply a broad range of methods - interviews, usability testing, diary studies, surveys - selecting the right approach for each context

Scope and interrogate research requests to pragmatically match methodology to business need

Synthesise findings across studies to surface patterns and draw holistic,



cross-journey conclusions

Influence & Communication

Craft concise, compelling presentations tailored to senior and cross-functional stakeholders

Translate insights into actionable recommendations that shape product strategy and roadmaps

Build robust relationships across product, design, and engineering

Practice Building

Mentor and coach researchers and designers, raising the overall standard of research practice

Lead initiatives to improve team processes, tools, and ways of working

Champion ethical, inclusive, and accessible research approaches

What You'll Bring

A degree or equivalent experience in design research, HCI, psychology, or a related field

A strong portfolio demonstrating high-quality research communication with clear evidence of business impact

Deep expertise across qualitative and quantitative methods applied to complex product environments

Excellent stakeholder management and communication skills - you can influence senior leaders and make complexity clear

Proven experience mentoring researchers or designers in a collaborative team environment

Experience in a fast-paced, agile product organisation - SaaS or fintech exposure is a plus

Why This Role?

Your research will directly influence product strategy - not just sit in a Confluence page

Genuine flexibility with hybrid working arrangements

Competitive package including employee share plan and generous leave

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