Overview

Customer Success Consultant - CCaaS & CX at Datacom. You will be a customer service champion who delivers exceptional experiences for end users and employees, combining platform knowledge, operational insight, and process excellence to help customers shape their contact centres and CX settings.

What You’ll Do
Understand and participate in the contact centre market, understand customer challenges, and emerging technology trends
Match platform strengths to customer needs and design best-fit solutions
Develop innovative implementation approaches and change management strategies
Work closely with sales teams to prepare proposals, solution demos, and presentations
Partner with customers to define roadmaps that deliver value and measurable business outcomes
Bring proactive ideas that solve challenges or unlock new opportunities
Deliver solutions that uplift experience for customers, employees, and the organisation
Build relationships and partnerships across the enterprise to solve customer needs

What You’ll Bring
Passion, drive, and energy for the CX industry and helping customers
Ability to create meaningful, trust-based relationships with stakeholders at all levels
Strong working knowledge of CX platforms (Genesys, NICE, AWS Connect, ServiceNow, Salesforce,



Cognigy, Nuance) and ability to help customers maximise value
Commercial acumen and ability to design creative commercial solutions that deliver ROI
A genuine desire to make a difference and have a positive impact on customers and communities
Experience combining technical insight with change management practices to ensure successful adoption
Comfort and confidence working collaboratively in large, cross-disciplinary teams

Why Datacom

Datacom is one of Australia and Recent Zealand’s largest IT services providers. We offer a dynamic, agile culture with a people-first approach. Perks include social events, versatile working options, professional development, and a collegial, flat-structured environment. We operate at the forefront of technology to help large enterprises solve their greatest challenges, offering ongoing opportunities and interesting new work.

Requirements

Australian Citizenship is required and the ability to achieve Australian Government Baseline clearance.

Seniority and Employment Type
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: IT Services and IT Consulting
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📌 Customer Success Consultant Ccaas & Cx Brisbane City
🏢 Datacom
📍 Brisbane