Defence Housing Australia (DHA) invites applications for the role of Customer Service Centre Scheduling Manager. Based in Adelaide or Townsville, the role manages scheduling, resource planning and distribution of workloads across the contact centre to deliver productive, high-quality service for ADF members and their families.
You will lead a national network, monitor performance, and drive continuous improvements while coordinating with stakeholders and multiple sites.
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📌 Scheduling Manager – National Contact Centre Hybrid Townsville
🏢 Defence Housing Australia
📍 Townsville
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