Business Overview BYD Commercial Vehicles Australia (BYD CV) is a division of BYD Auto, headquartered in Shenzhen, China, and a global leader in battery electric vehicle technology.
BYD CV is responsible for the sales, delivery, service, and support of BYD buses and trucks throughout the Australia Pacific region.
Position Summary Based in our Mulgrave office in Melbourne and reporting to Director of BYD Commercial Vehicles Australia, the National Aftersales Manager i s responsible for leading and optimising all aspects of the aftersales operation.
The job reponsbilities including technical support, warranty management, spare parts supply, customer service, and field support activities.
Working closely with customers, dealers, service partners, and BYD headquarters, the role ensures the delivery of exceptional customer support while driving continuous improvement in product reliability, service performance, and customer satisfaction.
This position plays a critical role in maintaining long-term customer relationships, protecting the BYD brand, and supporting future business growth across Australia and Recent Zealand.
KEY RESPONSIBILITIES
1. Aftersales Operations Management Lead and manage all aftersales functions, including technical support, warranty administration, spare parts operations, and customer service activities to maximise customer satisfaction and fleet uptime.




Key Duties Ensure the prompt and effective resolution of customer complaints and technical issues.
Develop and manage strategic service support networks across Australia and New Zealand.
Lead and develop the aftersales support team to ensure customers receive industry-leading service and support.
Ensure customers receive appropriate product training and technical guidance.
Manage spare parts inventory, forecasting, and supply chain activities to maintain service levels.
Monitor key performance indicators (KPIs) relating to warranty, service response times, parts availability, and customer satisfaction.
Contribute to business planning and strategic decision-making as a member of the leadership team.
2. Systems, Processes and Continuous Improvement Develop and maintain systems and processes that improve efficiency, reduce errors, increase responsiveness, and enhance the overall customer experience.
Key Duties Maintain customer management systems to ensure all customer interactions, issues, and resolutions are accurately recorded and tracked.
Ensure warranty, invoicing, service, and parts transactions are processed accurately and in a timely manner.
Prepare regular management reports covering warranty performance, customer satisfaction, service activities, and operational performance.
Identify trends and recurring issues and implement corrective actions.
Liaise closely with BYD Headquarters' Aftersales, Engineering, and R

📌 National Aftersales Manager - Commercial Vehicles (Melbourne)
🏢 BYD Australia
📍 Melbourne