Your Role at St John of God Berwick Hospital

We are seeking an enthusiastic and customer-focused Medical Receptionist with private health fund and Medicare/DVA accounting experience to join our Consulting Suites team on a permanent full-time basis. We welcome applications from candidates with medical reception experience, including those with an accounts background. This role will provide reception, administration, and accounts support as required to ensure the smooth operation of the service. You will be responsible for being the primary point of contact for Consulting Suites, delivering exceptional reception, switchboard, accounts, and administrative support services to Consultants, Patients, and stakeholders both internally and externally.

Position: full-time, Monday to Friday, rostered shifts varying between 7:30am and 6:30pm. Shifts of 7.5 to 8‑hour duration as rostered.

Responsibilities

- Primary point of contact for Consulting Suites.
- Deliver exceptional reception, switchboard, accounts, and administrative support services.
- Computer skills in office packages – Genie, Gentu and Clinic‑to‑Cloud software.
- General medical receptionist duties and new patient coordination.
- Booking appointments; invoicing and receipting of accounts.
- Medical billing with health funds, bank reconciliation and Medicare (preferred).
- Maintain patient confidentiality at all times.
- Attend and participate in staff meetings.
- Take reasonable care of yourself and others; do not interfere, bypass, or misuse any system or equipment provided for health, safety, and welfare purposes.
- Prioritise tasks and manage workload effectively using strong time‑management skills, along with excellent communication abilities.




- Demonstrate a capacity to learn and implement new skills and knowledge quickly and accurately.

Qualifications

- Experience in a medical receptionist role, preferably in specialists’ rooms.
- Experience in medical billing with health funds.
- Bank reconciliation experience.
- Experience with Medicare (preferred).
- Ability to maintain a high level of professionalism and confidentiality.
- Excellent customer service, communication, and organisational skills.
- Ability to work productively within a team environment.

Benefits

- Salary: $63,245 to $65,027 per annum, plus 12% superannuation.
- Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses.
- Options to salary package perks above the FBT cap on items such as novated leasing, work‑related expenses, self‑education and additional superannuation.
- A healthy work‑life balance through flexible work options, additional purchased leave and well‑being programmes.
- Employee discount on St John of God Hospital & Medical Services and Private Health Insurance.
- Innovative professional development opportunities.
- Access to a range of lifestyle, health & wellbeing rewards and discounts.

Equal Opportunity Employer

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds. Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well‑being.

Vaccination Requirement

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.

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📌 Medical Receptionist (City of Casey)
🏢 Sjog
📍 City of Casey