Membership Experience Lead - Lifecycle & Strategy (City of Sydney)

Membership Experience Lead - Lifecycle & Strategy (City of Sydney)

04 Aug
|
Australian Financial Complaints Authority
|
City of Sydney

04 Aug

Australian Financial Complaints Authority

City of Sydney

Australian Financial Complaints Authority seeks a Senior Manager, Membership Services to lead and transform AFCA’s membership functions. You will own the entire lifecycle from onboarding to renewal and cessation, delivering seamless, customer-centric experiences while driving operational performance.

Reporting to the Head of Membership Services & Customer Experience, you’ll shape strategy, lead a high-performing team, and use customer insights to inform change across touchpoints and systems.

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📌 Membership Experience Lead - Lifecycle & Strategy (City of Sydney)
🏢 Australian Financial Complaints Authority
📍 City of Sydney

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