OUR PURPOSE IS ‘TO PROTECT’ WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE Case Manager

Fixed-term Full-time prospect for parental leave coverage (until December 2026)

Based in Woonona with Hybrid work arrangements

WFH flexibility available after training period is complete

About the role

We are currently seeking a proactive Case Manager to cover a period of parental leave until December 2026. You will be responsible for managing all aspects of claims management in line with legislation and business rules. With your exceptional customer service and organisational skills, you will effectively manage a caseload of 40-50 claims in collaboration with internal and external stakeholders.

The purpose of your role is to support injured workers by monitoring their recovery with the end goal to return to work in a timely and sustainable manner.

Your main responsibilities include: Proactively handle all aspects of claims management in alignment with legislation and business rules

Collaborate with internal and external stakeholders to develop claims strategies

Engage Account Managers at an appropriate time to identify opportunities to improve performance or resolve issues

Deliver exceptional customer service and maintain high organisational standards

About you

Your education, experience and skills will include:

Experience in claims management Minimum 1-2 years Workers Compensation experience Competent in the use of Adobe and Microsoft Office suite, particularly Word and Excel An ability to work effectively with a range of internal and external stakeholders

Sound organisational skills and ability to prioritise a high workload

Excellent written and verbal communication and interpersonal skills

Understanding of medical terminology





What we offer: Friendly and supportive team culture

7.25-hour days, Monday to Friday 5 weeks annual leave plus 20% leave loading

18 days personal leave & 3 days family and emergency leave Onsite Parking available

Superannuation co-contribution scheme

Professional Development days

Reward and Recognition program to celebrate your success

Retailer discounts through Smart Spending App

Access to Employee Assistance Program and novated leasing

About us

Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry. Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'. Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.

To learn more about Coal Services, visit us at https://www.coalservices.com.au/ Important information re: your application Permanent roles are open only to Australian and New Zealand Permanent Residents or Citizens. Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts

Successful applicants will be required to complete a background check (including criminal history and references) prior to commencement of employment

We take our responsibility to protect the industry that we work in very seriously. Our People, Customers and Community safety and well-being are priorities for us

Please submit your cover letter and resume by 17 August 2026.

Applications may be shortlisted and progressed prior to the closing date.

📌 Case Manager (City of Wollongong)
🏢 Coal Services
📍 City of Wollongong